nextbike 4+

Great bike but the tires were low & App malfunctioned

I tried to rent two bicycles on my app but it kept saying “error.” I should have been able to rent four at a time but it wouldn’t let me rent even two. So I rented just 1 bike. My partner had to stand on the street and download an app on his phone. This wasted 15 minutes while it downloaded. And then even with his App his bike wouldn’t release. So we walked to the pier to go try other bikes. 30 minutes later he had a bike but I wasted the time just standing around and had to pay for it.

The bikes were filthy and tires flat but we made it work as we wanted to go to the beach.

Phản Hồi Từ Nhà Phát Triển ,

Hey, thanks for your feedback! We are sorry that this did not work out for you. Please call your local nextbike customer support hotline accessible in the app in case of any problem with the rental. We will take care and help you. Best, your nextbike team

Glad I chose e-bike!

The e-bike was the perfect thing to take a self-guided tour of the many Jewish and Polish monuments that dot the city. I wanted something that would let me feel the distance between them without getting tired, and this was perfect. Using the e-power is seamless, it just makes it easier to ride - you don’t press any extra buttons. My battery lasted the entire time: I started with 66% and ended well above 50%. Good thing I had the e-bike for riding uphill on cobblestone in the old city… Bike and seat stayed comfortable the whole time, and the chain and gears never slipped.
This app was excellent, fast to download, register, and go. It was easy to return the bike too. I ended my day in a completely different spot from where I started, and I didn’t even have to try to find a parking spot, it was just right there. Two guys were even there with a van to load up bikes that needed charging. Great service top to bottom.

Phản Hồi Từ Nhà Phát Triển ,

Hey,

Thank you for your fantastic feedback. We're really happy that you like our bikes and our app and that you had an amazing day with one of our e-bikes.

Here's to many more journeys together,
Best regards, your nextbike team

Mostly works but one note of caution

I was mostly happy with this app and it allowed us to use bikes all over Berlin on a recent vacation. BUT, I would recommend against using the park feature if you’re stopping somewhere for a break and leaving the bikes unattended. It is not difficult for others to unlock the bikes and take them and ride them while you’re being charged. Our bikes were taken while locked and parked and the extremely rude and unhelpful customer service accused us of having left them unlocked; she then hung up on me after I asked to speak to a manager (how does their app not see that the bikes were parked and locked?). Afterward, I saw we were instantly charged €25 per bike. I will dispute this charge with my credit card company but that seems to be my only recourse. Also, I would encourage you to stop the rental each time you stop and leave your bikes, parking and locking them means nothing. It’s usually easy enough to find new bikes if needed. Again, mostly happy but the app needs work or it’s easily hacked, I don’t know.