Nihaojewelry-Wholesale Online +4

Order status, unprofessional

So the products were AMAZING, the only thing is that they don’t send you any information on your order progress, the processing takes about 2 weeks until they finally ship it out and their communication honestly is not good. I sent an email and they responded 2 days later with unprofessional email etiquette. Like I said, the products were very good, I see no problem and the crystal necklaces I bought look gorgeous. But if you sell products and choose these guys as your manufacturer and need them for a specific time, I definitely recommend buying weeks ahead of time because the process time is so long. I recommend them for the product, but the emails and the time it took to respond were just so unprofessional.

My order

I never knew the status of my package. The only information I received was that it had been processed. The icons on the home page never updated. I was credited of items unavailable to be used on my next order, however, I’d rather my card be created. I will order again although it’s taking a long time to receive merchandise and shipping has gone up. I may find Its not profitable, at which time I will not order again.

Resposta do desenvolvedor ,

hi sorry a lot for all the trouble ,could you pls give me your order number then I can check for you , in fact we can check all the informataion on our website ,if you want refund we can refunde to your card no problema ,pls write to +86 15958105598 I will help you .

Frustrating!

If there was an option for zero stars, that would be my rating. I ordered a few things before with no problem. My second order has been a nightmare! My customer service agent “advisor” (they assign you one) is rude. She needed my phone number. I sent it to her 4 times and she keeps asking for it! I am ready to call it quits with this company. I get faster and friendlier customer service from the bigger wholesale distributors in China (the one whose names starts with Ali-). I’m starting a small business and was hoping to make Nihao my main distributor, but this lack of care in the needs of their customers by this particular CSA is just not worth the headache. It’s not worth the gamble. She told me that if I don’t send her my phone number (which iI did 4 times and have it in my profile) that the parcel company will destroy my items. How nice!! That’s reassuring—NOT!