Nimble Rx 12+

I received a promotional message about availability of real support through this app, so I installed it. There is nothing more than a FAQ that does not address my billing problem and a note telling me to ask at my pharmacy.
Now as for billing… I ordered a refill through the link in an SMS message and was prompted to pay in advance through Apple Pay, which I did, as there was now option to pay at the Pharmacy. The pharmacy then had me pay again, which I missed the problem at the time. Your billing process is broken and it cost me $60, pending my revisiting the pharmacy, but right now I question what visibility they even have.

We apologized for the issues that you've encountered while using the app. Please reach out to support@nimblerx.com so we can identify the account and pharmacy to help resolve your billing error.

I used to get awesome service through Nimble but I’m having so many issues with them recently that I’m beginning to wonder if the company is winding down/going out of business entirely. The most recent issue I had with them was that my medication was sent via USPS despite having gone through the checkout process for a courier delivery, as I had with all of my previous orders. My medication needs to remain temperature controlled and wasn’t at all — it was delivered on a hot summer day several days later than the scheduled courier delivery date 😅. I’ve been trying to get in touch with them via email for a couple of days now to find out whether they stopped offering the temperature controlled courier service but seem to be entirely unable to reach them. When emailing the support address, I got an automated email that my question would be responded to within 48 hours. Then today I got an email reply that their inbox is “not monitored.” This seemed odd, especially because the app still appears to be collecting payment and scheduling deliveries (presumably through the mail now?). I’ve tried to reach them them through a few different email adddesses since there’s no phone number anywhere online or in the app. Not sure what’s going on with this app but it’s a shame because it was a great service!

Hello, we apologize for the inconvenience that you've experienced and we appreciate your feedback. We do recommend patients contact their pharmacy regarding courier related concerns as the pharmacy manages the prescription! We apologize for any issues with regards to contacting support. If you have additional concerns or feedback, you are welcome to contact us at feedback@nimblerx.com! Thank you kindly for your patience.

I’ve had three prescriptions sent to this pharmacy service. The only one that went through correctly or on time was the first one. I just got off a 30 minute chat with the web support team because my app shows “refill on schedule” for a medication that, according to the chat team, was never being processed by the pharmacy. I never received a notification or call that my medication wasn’t being processed and therefore wasn’t being “refilled on schedule.” Even now I cannot find anything on the website or the app showing that my medication actually isn’t being processed despite being available for refill now. I’m glad I realized it wasn’t being filled before I was completely out of my medication, too bad I only have one day left to find someone else to fill it.

I will call my pharmacy tomorrow and get this sorted out, but it’s ridiculous and unsafe that I had to do this much digging to find that my medication wasn’t being filled. What if I was an elderly patient waiting on a more serious medication? They wouldn’t be able to navigate this confusing system to even realize they weren’t getting their medication before it was too late.

Hello, we apologize for the inconvenience that you are experiencing with your prescription order. We understand that this is a very frustrating experience. If you are still unable to resolve it with your pharmacy, please reach out to support@nimblerx.com again and we will help resolve your issue!