Nomad eSIM: انترنت و سفر SMS ٤+

Cheap and so convenient!!!

If you travel frequently this app is a godsend!! When I upgraded to my new iPhone, an Apple Store employee mentioned that iphone models 10 or newer (I think) have eSIMs. I didn’t realize it at the time but that’s HUGE for me bc I travel a lot (pre and post COVID) and need data wherever I go. I’ve used this app to get cheap data in Canada and the UK so far and I’ve been so PLEASED with the quality of service. Also was so easy to use — didn’t have to go get a local prepaid SIM in person or speak to ATT customer service, it was all just in the app. 10/10 would recommend and definitely gonna use this instead of ATT international plan from now on.

If everything worked… something was wrong

But it never happened. I attempted to use the service in multiple different countries over a years period of time. I’ve purchased at least five Sims from them, and every one had issues. Tech-support was quick to answer and ask the same questions, and usually not very helpful. Last time I was told to ‘get closer to a tower’.
When traveling I activate the SIM before landing in the country I was arriving in, and it would work for a day or two, then I would spend many days without service, no maps, no translator and no way to locate hotels. No tech support unless you can find a Starbucks or have time to sit around a place that has free wifi and wait for a response. Typical time to resolve issues, three days.
Yeah the price is great, but the last semi purchased 10 gigs/15 days and was only able to use .8 gigs in that time before the Sim expired because the service would not connect. The company did nothing except offer me their apologies. Which I’m thankful for. Would have liked a refund. Looking for a different company.
Hope your experience is better.

استجابة المطور ،

Hi Lost .99, again thank you for taking the time to provide this feedback. I note your last review was about a USA plan in December. We sincerely appreciate your loyalty in trying us out 5 times, and it's troubling that all 5 had issues. As I offered last time - could you please email us at hello@getnomad.app so that we can 1) offer you a remedy if possible and 2) learn from these cases so we can improve our service in future. Thank you.

Slick idea, rough experience abroad

I used Nomad to purchase data plans for a trip to China and Hong Kong with mixed experiences. I installed the China esim before my trip and activation was seamless on arrival. My experience with the HK esim was not as positive. Checkout in the app repeatedly returned a generic error message. I was only able to complete the transaction by removing the promo code—frustrating because the deal was being promoted in the Nomad app. Once I completed the purchase and activated the esim, I was unable to get connectivity. The troubleshooting steps in the app were not helpful. I contacted support for both issues and they were responsive but unfortunately due to time zones differences I lost a full day’s use of the plan I paid for because Nomad’s default network configuration was incorrect. The idea of seamless access to international data plans is great, but be prepared to be anchored to wifi to troubleshoot on arrival abroad.

استجابة المطور ،

Hi A GoPro Photographer - we just saw your review (Apple seems to have delayed publishing it). Really sorry to hear of the not optimal experience you had in Hong Kong. We'd like to look into your ticket and the eSIM itself and see how it can be improved. Could you please email hello@getnomad.app with your details (email address or Order ID) and we can also try to compensate you for the difficulties you had? Thank you!