Nomad eSIM: Travel, like local 4+

Cheap and so convenient!!!

If you travel frequently this app is a godsend!! When I upgraded to my new iPhone, an Apple Store employee mentioned that iphone models 10 or newer (I think) have eSIMs. I didn’t realize it at the time but that’s HUGE for me bc I travel a lot (pre and post COVID) and need data wherever I go. I’ve used this app to get cheap data in Canada and the UK so far and I’ve been so PLEASED with the quality of service. Also was so easy to use — didn’t have to go get a local prepaid SIM in person or speak to ATT customer service, it was all just in the app. 10/10 would recommend and definitely gonna use this instead of ATT international plan from now on.

If everything worked… something was wrong

But it never happened. I attempted to use the service in multiple different countries over a years period of time. I’ve purchased at least five Sims from them, and every one had issues. Tech-support was quick to answer and ask the same questions, and usually not very helpful. Last time I was told to ‘get closer to a tower’.
When traveling I activate the SIM before landing in the country I was arriving in, and it would work for a day or two, then I would spend many days without service, no maps, no translator and no way to locate hotels. No tech support unless you can find a Starbucks or have time to sit around a place that has free wifi and wait for a response. Typical time to resolve issues, three days.
Yeah the price is great, but the last semi purchased 10 gigs/15 days and was only able to use .8 gigs in that time before the Sim expired because the service would not connect. The company did nothing except offer me their apologies. Which I’m thankful for. Would have liked a refund. Looking for a different company.
Hope your experience is better.

개발자 답변 ,

Hi Lost .99, again thank you for taking the time to provide this feedback. I note your last review was about a USA plan in December. We sincerely appreciate your loyalty in trying us out 5 times, and it's troubling that all 5 had issues. As I offered last time - could you please email us at hello@getnomad.app so that we can 1) offer you a remedy if possible and 2) learn from these cases so we can improve our service in future. Thank you.

Not very flexible

Perhaps my week was not meant to sail easily, but my esim was replaced and essentially deleted by my primary sim, which could only be acquiesced by Nomad upon reaching out to my provider. Upon asking Nomad if they could reactivate the esim to the right IMEI, I was given the option to take the loss or accept a partial refund in the form of Nomad points. It seems theres no option to return to card in order to force you to continue using their (unhelpful and clearly inflexible) service. Ive used esims for travel before and had a much easier time with other apps whereas Nomad one seems to show up higher in ranking due to influencer clout.

Extra Note: This trouble all stemmed from Nomad's automatic add and activate esim feature which did not work for my phone. Possibly bc my iPhone is older, but then that raises the question of their accessibility for all mobile devices. Be wary and do your own research before you throw your money away. Will not be using their services again.

개발자 답변 ,

Hi - thank you for sharing this detailed feedback with us. It's a little puzzling as our eSIM shouldn't have deleted your primary SIM, certainly. I do apologize if our CS team caused any confusion. We'd really like to make your experience smooth for you - could you please email hello@getnomad.app with your Ticket ID, and we'll make sure our lead looks personally into it. Thank you.