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Ratings and Reviews
Not Getting My Rewards Points
I have been having trouble receiving points for my purchases made using the Nordstrom iOS app. I called customer service w to sort it out, but felt that the representative didn’t try to understand what I was experiencing and assumed I was doing something wrong on my part. I explained to her that I had made multiple purchases USING THE NORDSTROM APP and I clearly stated that every time I made a purchase, I receive a message that clearly says “You’re earning Rewards points on this order”, however my points balance had not changed for several months. She seemed to go on script and regurgitate how the rewards system works. I’ve been shopping at Nordstrom for years. I know how it works. She also told me I had to put my phone number in the app before completing the purchase. Nowhere in the checkout process on the Nordstrom app are you requested to put in a phone number. I felt like she didn’t fully understand how the app works. She did end up helping add points for multiple purchases (nearly 900 missing points) but I don’t even know if I recouped them all (she couldn’t tell me) and I didn’t really get a permanent fix to my problem. Her solution to me was to make sure my points get added after an item has shipped. If not, call back and get them added. I do a ton of shopping on the Nordstrom app! This is very inconvenient and unfair for someone who spends a substantial amount of money with this company.
Developer Response ,
Hello! My name is Sam and I lead our app team at Nordstrom. I want to make sure you get help with this issue right away. Would you mind sending an email at email@example.com with your app review username in the subject line and I'll make sure you get the VIP treatment from this point forward? Thanks, Sam
Updates not improving experience
Update: August 31, 2018 - newest issue I've experienced is the login page not loading so I can't even attempt to log in. I was advised by customer service to uninstall and reinstall the app which is annoying. Probably a server/API issue that should be fixable without requiring the user to do anything. Oh well. It works now but quite annoying.
Looks like things in the Account section are finally working properly (opens natively in the app rather than opening a web browser window).
This is still happening: anytime you go to the wishlist and hit edit, it takes FOREVER to load the functionality, we're talking 3-5 seconds on wifi or my LTE network in the US. Then, when you select an item, it's another 3-5 seconds before you know the item has actually been selected. These types of responses times shouldn't be acceptable. Go and look at industry benchmarks. The folks at Nordstrom who work on this feature must not actually use it in real life. Same advice, dogfood your app. Lots of low hanging fruit to help improve the user experience and help users spend money via the app.
Developer Response ,
Hi, BayAreaNativeFan - We’re sorry about the Shopping Bag and Wish List trouble—our latest update should have resolved those issues. We'll keep working to improve the experience for some of your favorite features, and appreciate your continued feedback and patience! Please continue to check the app store for regular updates.
Feature Loss, Background App Support
Hello! I just wanted to leave a quick review of this Nordstrom iOS app as a whole. UI and UX wise this app is definitley on par with a shared and abrupt positive experience especially when going back and fourth between your website and the app on a daily basis as I do. There is however on main downfall of this app that often causes me to use your website instead. And I honestly think that here we are in 2018 and this should’ve been dealt with awhile ago. Background resuming.. Essentially all apps these days support this feature however whenever I leave the Nordstrom app and return my current search, view, anything is removed and the app restarts a fresh. This is incredibly annoying. I could be knee deep into a style exploration and I get a text message that forces me to leave the app. Once I do not thinking bam my search and what I was looking at is now gone. I get that inventory is constantly shifting and things need to be updating in the background but every other app out these days can manage this appropriately so there must be a way. I think if you really want this app to truly be world class as your shopping institution is as a whole this is something that needs immediate revisiting and support from your development team. I hope that this will at least go into consideration as it really is a heck of a feature loss at this point. Thanks for hearing me out!
- Nordstrom, Inc.
- 249.4 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Nordstrom, Inc.
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