NordVPN: VPN Fast & Secure Ratings and Reviews

BEWARE MILITARY SERVICE MEMBERS: WORKING OVERSEAS FROM U.S. - FAILED CONNECTION

For security purposes, NordVPN was subject to be the best VPN out there to connect to the U.S.
As a customer, one would want to benefit from what the Application provides and promises you regardless of the price because the app will follow through with their intended services.
Working overseas, this app has failed to full fill its purpose as it WILL NOT allow you to connect to the U.S. None the less, connect the given VPN Configuration to Apple settings for it to automatically connect once the app has been downloaded. In regard to Windows devices, the NordVPN gives a thorough slideshow as to how to download, but even so following the instructions methodically, it’s fails to connect the VPN Configuration.
NordVPN CUSTOMER SERVICE, has FAILED to provide their services as multiple emails have been routed up their way in regard to this UNSOLVED problem. Customer Service will provide a manual VPN Configuration list for one to plug into their VPN Apple settings, but even their GUIDANCE has FAILED to connect.
Many MILITARY SERVICE MEMBERS have had NUMEROUS COMPLAINTS about this situation and have yet to solve it. There has been no refund, or money back guaranteed for their provided services. The mass majority of this incident DOES NOT intend for their money back, but intends for NordVPN to come to a CONCLUSION for a SOLUTION to maneuver through this problem.

Pretty good app, needs improvement

I downloaded this app about a Month ago after I realized that I’m being tracked a lot and that freaked me out. It does not work if you get banned on Omegle though which was a let down for me but it is still useful for other things like just changing your IP address which is good for when trolls try to read out your ip to freak you out. It definitely makes me feel safer and fits my needs. It is definitely not needed if you don’t care about being tracked or having your information encrypted. Overall this app is very easy to use and easy to change your location which you can just tap and it changes. It has hundreds of servers all over the world which is nice. I have one account and have it on my phone and my pc and they aren’t synced so you can connect to one server on my phone and another on my pc and have different ip’s on different devices. I recommend
This app to paranoid people like me or people who are sick of letting people get ahold of their ip. One other reason I gave this 4 stars is because it is slow at times, most of the time it isn’t a issue but sometimes my browser wont load and I have to restart it. Not a huge issue as it is rare but I’m sure that they are working to make it faster.

TLDR: recommend this app to people who talk online to strangers a lot and don’t want people finding your address or if you have extra money and want a vpn for whatever reason

BUYER BEWARE No header, I am a 90 day tester

I paid for a year subscription bc I read reviews on this being one of the best vpn so I was willing to pay the enormously expensive price of $100 a year but I am already annoyed. The interface is not as user friendly. There is no kill switch. There definitely should be a signal header to show customers that the vpn is active bc all others that aren't even close to this price has a notification header that shows it to be active so I don't have to check while streaming. Going forward I now expect to lose my money but I have a website that I will post a worldwide review of the claims and finding after testing the effectiveness of this vpn for 90 days. Our office was recommended to try this vpn out and so far I am not seeing how this can charge so much without a kill switch or icon headers next to the connection to notify users that the software is doing its job. If updates are made or anything is found I will keep updating my review for potential customers to be aware all the while preparing the review that will go viral if this vpn service is not what is claimed to be. I have already taken all names of websites and their articles claiming this vpn is the best. Hopefully I don't have to prove them wrong but however I would have to make my money back outing Nordvpn if necessary.
Update: I change my review to up two stars bc I did see the vpn notification icon up top. I want to give it four stars so far.

Developer Response ,

Hello! The kill switch is simply “Connect on demand” iOS feature implemented into the application. Connect on Demand feature can be enabled by applying the following instructions:


1) Open the Settings menu.
2) Open the General menu.
3) Select the VPN cell.
4) Tap on the blue “i” icon next to your VPN name.
5) Turn on the Connect On Demand toggle switch.
What is more, you should see the “VPN” icon on the top left part of the Control Center if you're connected to a server of ours. Let us know if this information helps! -L.L.

THE best on the market… except…

I have been using NORD VPN for about a year now - the price is absolutely wonderful for a three year sub, with 5 devices that can be used at the same time. You can even use this on your WW-DRT router and protect everything to which it connects! Servers all around the world - and they are FAST! I barely see ANY lag when using the VPN. Some sites will not allow me to use it and still log in (T-Mobile, My Bank, etc.). However…

The desktop version allows me to specify apps for which the VPN does not protect - called split tunneling. The app for iOS has NO such feature. When I contacted them to ask about it I got a terse response telling me that NordVPN does not use split tunneling at all. Obviously someone does not know there own product and needs to be retrained by management! If they would add the split tunneling option to the iOS app it would be a perfect 5 star rating. I have to disconnect the VPN so that I can check my email simply because the email servers at Spectrum (Charter) will not allow a connection through a VPN - at least not somewhere out of country (I have not tried anything here in the US). This is a real PITA - especially if I forget to disconnect first, then have to go BACK and try again, then reconnect again… and if under a severe time crunch it just holds me back.

Developer Response ,

Hello. Apologies for the inconvenience. In the future Split Tunneling might be available on iOS devices as well but unfortunately we don't have an ETA For this. As for your email issue, we can still try troubleshooting it, please contact our customer support team at support.nordvpn.com and we will check what we can do. -A.Z

98% Satisfied but nothing major!

I love having the extra security as I have a lot of sensitive material on my desktop, iPads and phones. My son (who is a technology wiz kid) has been trying to get me to purchase a VPN service for a long time but I wanted to make sure I got the right one. The only issue I do have with the app is in order to access some accounts or other apps, I have to pause the VPN service. So I have opened my material and other accounts up to have it hacked while accessing other important and needed programs and information. I do work quickly so I can resume my security but the thought of having around the clock security was great but having to pause, even for 5 minutes, kind of worries me. Besides that hiccup And another mentioned below, I am satisfied with the app and I am happy I got the two-year subscription.

Also, another hiccup is the fact that I have the fastest speed internet connected to my business internet account which has always worked amazingly quick. Now my internet speed has slowed down tremendously and I have stalls while using my computer for Zoom meetings or streaming apps which I never had before.

It never really worked

I had nord vpn for a year and it was always annoying to run as no website, app, connection or my watch would work properly with the vpn on. It was supposed to be on auto connect and cut the connection when it dropped, well that never happened and it also dropped about 25 times a day causing me to go into the app, try to select anything that was always frozen and would not work so I had to go into settings turn off auto connect then turn on auto connect then actually hit the button to connect because it will not on its own. I had to do this anytime I wanted to do anything with my phone or watch, the problem would go away with a complete erase and reinstall of their vpn profile but again who wants to do all of this every few days? My final reason for canceling: I woke up and couldn’t log in and the app said my password changed? I have never changed my password, well when I tried over 24 hours to get tech support and they would not help because they said I should have gotten 1 of the 30 password recovery email and I just did not see it in my folder? Really? Its not in any folder; inbox, sent, junk, trash or deleted and when I reply to them with this issue I get a generic response to do the same thing over and over and to be sure I have not been hacked because this is so weird and I seem to get no help from tech support, I canceled my subscription and deleted the app.

Developer Response ,

Hello. We are sorry to hear about this unpleasant experience. May we ask if you could update your review with a ticket ID number, that was provided by our support team? We would like to look into the case and provide the according assistance. -K.T

Nord vpn is pretty good, but I would like to see more features

I paid for more vpn for more security on my desktop and the phone app was a welcome addition. On pc I have no problems that I have come across yet, but on mobile I have a few. My main gripe is that there doesn’t seem to be a way to whitelist/blacklist apps. This means that apps that I trust like my team member app through work and my bank app are still ran through the same server as all the other ones. This is only a problem because these apps require me to use 2 factor identification every time I log in while connected to nord, which sounds like a mild inconvenience. This is more of an issue with my work app however, as whoever designed the captcha for it forgot to make sure the whole thing was on the screen. I either have to skip until I get a captcha prompt that is only on the right side of the screen or I have to turn nord vpn off for the time I use the app. This inconvenience sounds minor but it doesn’t have to be this way, I assume whitelisting is possible on mobile just as it is on pc, and I would enjoy not having to turn my private network off every time I look at my schedule. Please get back to me with an explanation as to how this will be implemented or why it cannot.

AutoConnect fails too often

On multiple occasions I find that I am not connected to a VPN server, even though my settings are set to “Always Connect.” The app notes state that the Kill Switch should sever my connections to servers, yet when I look at any IP checking website, I see my true IP showing. This isn’t the reliability I’d hoped for. UPDATE: the app seems to be getting less reliable. On each of my devices, at least once per week, I am either logged out or just not connected, and the Kill Switch does not prevent a webpage from opening. I have chatted with NordVPN support multiple times, and they always have a “solution” and tell me to contact them if the situation recurs. And it always does — even after uninstalling and re-installing the app multiple times. ANOTHER UPDATE: the Help Desk has me switching VPN protocols again. It doesn’t seem to help. ANOTHER UPDATE: several days have passed. After multiple emails back and forth, and following their advice to uninstall, reinstall, change protocols, change servers, etc., the problems remain. The app is just not working right. The Kill Switch is not preventing me from connecting to the internet with my true IP address showing. And Auto-Connect is doing nothing. UPDATE: upgraded to 3 stars as stability has returned for iPad, but not for iPhone

Developer Response ,

Hello. Thank you for the update. Our team will check on what may be improved for stability. Sorry for any inconvenience in the meanwhile! -L.L.

Overall degrading operability

I’ve been using NordVPN for over 5 years on my phone and several PC’s. While the NordVPN PC software has been more or less flawless (a few hiccups here and there), the iOS app has been nose diving for months now. The biggest problem I’m battling with is reliable, consistent connectivity. I’ll be using my phone and if/when I remember to check the VPN it won’t be connected (even with auto connect enabled), or I’ll be logged out and need to go through the whole setup process again. Other times it will simply be stuck in a “trying to connect” state (this completely cuts off my connection and is instantly noticeable). This either happens all on its own, or the cycle happens when I attempt to switch servers. Often times I need to close the app and reboot the phone. Sometimes I need to uninstall and reinstall the app to bring everything back to normal. Frustrating to say the least. And before anyone thinks it’s my phone, I have two phones and it happens on both (rarely in tandem). I’ve been a loyal fan of NordVPN and have convinced others through the years to use their service. My loyalty is fading, at least with the mobile app. Again, the PC software has been fine, it’s the mobile side of things that are getting worse, not better. Please focus on quality control, Nord. Otherwise I’ll be looking for a new provider once my subscription is up for renewal.

Developer Response ,

Hello. Let us apologize for the inconvenience. It would be great if you would contact our customer support team so we could investigate this issue in more detail. Our support team is available 24/7 at support.nordvpn.com. -A.Z

Garbage

By far one of the worst apps I have ever downloaded for my iPhone. The app never works and it never connects to a server ever. And when it does I have no idea because the widget says I’m not connected. It spontaneously says I’ll be connected to a vpn when I am actually not or vice versa and this is the SPECIFIC reason why I got this app. I need to be able to see my vpn status at a glance and then quickly disconnect or connect to a vpn server while I’m using different networks without having to dig around in the settings every time I need to hop off and back on a vpn. After days and days and days of hard to understand emails from a support tech at nordvpn that made me do all kinds of tweaks and changes to my settings and had me download a certificate on my phone it still does not work, and after I deleted the certificate they told me to download and I deleted the app from my phone and changed back all my settings my phone doesn’t work right now and barely connects to any kind of network even cellular! Thanks nordvpn! I wasted a two year subscription for this extremely garbage product that I can’t believe nordvpn is actually trying to sell and won’t refund me. Unfortunately I am switching back to Windscribe even tho they are based in Canada their service and apps have just always worked, or maybe I’ll look into expressvpn. Please do not ever choose nordvpn for your services.

Developer Response ,

Hello. We're sorry to hear that your issue is still unresolved. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -A.S.