Northeast Credit Union 4+

What the heck were you thinking, and who was your focus group testers? This new interface and logic of organization is about as far away from user friendly as I’ve seen in a long time, and yes, I have experience in this field. Use of non standard icons, odd placements and color shading, and the change in making all accounts from a single person to come under one login is terrible. I do not want my business account under my personal or joint account logins. NECU needs to consider a ‘reboot’ of this new app, or risk loosing customers and having bad public press and risk not gaining new customers due to that. There are so many things wrong with this, I don’t want to spend time writing them all here. Try looking at a decent user app and interface, maybe a Bank of America, or other bank that has high ratings for their app, and mimic that.
I gave it 2 stars for good security, but the user interface is a 0 star app.

I use complex passwords to keep all my accounts safe. Because of this, I don’t know my password off the top of my head. So, I use “Remember Me” when signing in. Without fail it’ll sign me out after every use, it’s so annoying! What’s the point of remember me if it’s going to sign me out every time. If I can’t use this app on the go, it’s useless. I can just check on my computer when I’m home.
For example: I just signed into the app, came here to check the reviews, went back to the app because it was still open in the background, and the app signed me out.

If this app doesn’t get some sort of update to remedy this soon, it’s getting a one star and I’m deleting it. It’s not convenient at all, it actually makes things a lot more complicated.

You can’t get to the submit button when on the bill pay page because the keyboard is in the way and there’s no way to get rid of it to click submit. You can’t even update an existing account on the bill pay page because the keyboard is persistent and you can’t get to the submit button. A lot of good that does you when half the universe is using phone apps now for everything!