Norton 360 Security & VPN 4+

Story time

I’ve had the 360 mobile security for a year and everything worked perfectly! Well…that was until my friend said I didn’t have a vpn even tho I saw one showing at the top of the screen. His vpn could change locations and therefore he thought I didn’t have one.
I called Norton and they also insisted I didn’t have one. I asked why does a vpn show at the top of my screen then? They replied, I don’t know, you don’t have one with the mobile security and you need to upgrade to the Delux. So I did. This is where all my issues started.
After upgrading to Deluxe, my WiFi would turn off when my phone was locked. Very annoying! I’d also get an sms message instead of my imsg because the internet is always turning off! Sometimes I’d get both in one message. I decided I no longer wanted the Delux because of these issues.
Called Norton, they kindly gave me a refund and downgraded back to the 360 mobile security. That also took a bit, the app kept telling me that I still had the 360 Delux and it still turned off my WiFi! Norton said they canceled my subscription. Well, Delux kept hanging around! Called again, finally someone listened and they went and once again, deleted the Delux the proper way finally! I got back my regular mobile security and everything is back to normal thank god! I no longer have my WiFi turned off while in locked mode. So if anyone has those same issues and has the delux, there’s the solution, get rid of it. All is good now.

Iffy

It’s great having a VPN included with my subscription…but it’s not so great when apps fail to connect online. Like, it is as if my iPhone isn’t connected to the internet at all at times after installing this app. Sometimes I will notice settings in the app have been turned off randomly and for no reason at all, like Web Protection. I cannot fully depend on this app to work as expected. Otherwise, the efficiency of the product appears to be effective but it’s hard to tell if it’s even really doing anything at all because “Your Protection Report” shows no details none whatsoever about what was ‘scanned’ on my iPhone. It would be beneficial to know what networks were scanned, the names of those networks as well. Which websites were found to be malicious. But most importantly, it’s important to know what risks have been detected. (Come on Norton, really?) The app goes as far as notifying me that there is a risk detected but I have absolutely no information on what that risk might be. Oh…hold on a second, I just lost connection. Let me restart the Norton app again…

Developer Response ,

Hi there. We're very sorry to hear of your experience. We'd like to gather some more information on what you have mentioned in your review in order to assist you with. Please send us a message to our official social support Channel -Twitter at https://twitter.com/messages/Nortonsupport or on Facebook at https://m.me/norton with this tracking number N360280737. We can help.

I LUVED my NORTON 360 an VPN until I accidentally delete frum Homescr

Deleted from Home Screen I’ve tried everything To redwnload I bgt for yr! I spent hrs on phone Trying to git help to resolve it keeps saying all my license are full! I’ve changed password took of other devices of who I assume r my family but I tried canceling my subscription using diff email NUTHING has worked!! I’ve been LIFELOCK/NORTON customer for 15 yrs I’m so disappointed ALL BCAS A FREAK ACCIDENT I CANT GIT MY PURCHASE BCK Update ** BEWARE OF TEXT TAT LUK LIK PICTURES HARD TO TELL! Mayb a Ur PET! No words MY HACKER SENT AND I TRIED TO BLOW UP PIC AND IT HAD GREEN LINE GO ALL OVR PHONE LIKE AN ANROID GALAXY! He used a Local # as well my HACKER NO ME!! And Apple still is only concerned about my review! Norton as well! Thy hav canceled my subscription BUYER BEWARE! The Hacker is in my contacts! And wat happened w/picture CHANGED HIS LOCATION!! As I had ask for an investigation of hacker BUT IT LET ME NO WHO HE IS SO CALL ME APPLE IM READY TO GIT TIS NITEMARE OVR!! It just keeps going 🤦‍♀️ thy used my sons # to send the text! At Thanksgiving Now I can’t EVN harldly use my phone it has noises in background and cuts off my calls every few seconds! How can thy just scroll through and find a # in my contacts and be calling from anywhere and make it look like the call is local to me try to blame my own son! This world is an evil place sometimes! PLEZ help me i cant EVN git a call it keeps cutting people off!

Developer Response ,

I am really sorry that you're experiencing this issue with Norton 360 app. We would like to collect more information about the issues that you cited in the review. Could you please send us a message on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport