Norton 360 4+

Story time

I’ve had the 360 mobile security for a year and everything worked perfectly! Well…that was until my friend said I didn’t have a vpn even tho I saw one showing at the top of the screen. His vpn could change locations and therefore he thought I didn’t have one.
I called Norton and they also insisted I didn’t have one. I asked why does a vpn show at the top of my screen then? They replied, I don’t know, you don’t have one with the mobile security and you need to upgrade to the Delux. So I did. This is where all my issues started.
After upgrading to Deluxe, my WiFi would turn off when my phone was locked. Very annoying! I’d also get an sms message instead of my imsg because the internet is always turning off! Sometimes I’d get both in one message. I decided I no longer wanted the Delux because of these issues.
Called Norton, they kindly gave me a refund and downgraded back to the 360 mobile security. That also took a bit, the app kept telling me that I still had the 360 Delux and it still turned off my WiFi! Norton said they canceled my subscription. Well, Delux kept hanging around! Called again, finally someone listened and they went and once again, deleted the Delux the proper way finally! I got back my regular mobile security and everything is back to normal thank god! I no longer have my WiFi turned off while in locked mode. So if anyone has those same issues and has the delux, there’s the solution, get rid of it. All is good now.

Not to helpful if you have a virus, still good. (got it for free tho) 😂

If your phone is infected with a virus there’s a high chance that this will do nothing because it’s a app and it works on a sandbox just like every other Apple Store app. (Which is the reason why you can’t get a virus from the Apple Store because it won’t be on your device). So if you click a link and get a virus somehow or by jailbreaking your phone which is the easiest way to get a virus then this won’t protect you at all and you need to hard restart your device because that virus will be on your main device while this antivirus will be in its own sandbox unable to do anything. But it does prevent you from getting to the point where you do get a virus because it detects malicious websites, texts and stuff like that. And also Norton is a very reliable antivirus brand and is very well-known so they wouldn’t steal any of your information. So it can be still worth it but if you do get a plan make sure you get a plan for your computer and phone because it works best on computer.

开发人员回复 ，

Hello and thanks for taking your time. Our app really does protect your device from all kind of danger. In case you have any negative experience regarding the protection of your device, please let us know at https://support.norton.com/sp/en/us/home/current/contact?inid=support-homepage_moresupportoptions-contactus. We would really like to investigate it. David

I LUVED my NORTON 360 an VPN until I accidentally delete frum Homescr

Deleted from Home Screen I’ve tried everything To redwnload I bgt for yr! I spent hrs on phone Trying to git help to resolve it keeps saying all my license are full! I’ve changed password took of other devices of who I assume r my family but I tried canceling my subscription using diff email NUTHING has worked!! I’ve been LIFELOCK/NORTON customer for 15 yrs I’m so disappointed ALL BCAS A FREAK ACCIDENT I CANT GIT MY PURCHASE BCK Update ** BEWARE OF TEXT TAT LUK LIK PICTURES HARD TO TELL! Mayb a Ur PET! No words MY HACKER SENT AND I TRIED TO BLOW UP PIC AND IT HAD GREEN LINE GO ALL OVR PHONE LIKE AN ANROID GALAXY! He used a Local # as well my HACKER NO ME!! And Apple still is only concerned about my review! Norton as well! Thy hav canceled my subscription BUYER BEWARE! The Hacker is in my contacts! And wat happened w/picture CHANGED HIS LOCATION!! As I had ask for an investigation of hacker BUT IT LET ME NO WHO HE IS SO CALL ME APPLE IM READY TO GIT TIS NITEMARE OVR!! It just keeps going 🤦‍♀️ thy used my sons # to send the text! At Thanksgiving Now I can’t EVN harldly use my phone it has noises in background and cuts off my calls every few seconds! How can thy just scroll through and find a # in my contacts and be calling from anywhere and make it look like the call is local to me try to blame my own son! This world is an evil place sometimes! PLEZ help me i cant EVN git a call it keeps cutting people off!

开发人员回复 ，

I am really sorry that you're experiencing this issue with Norton 360 app. We would like to collect more information about the issues that you cited in the review. Could you please send us a message on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport