NuFACE‪®‬ 17+

When I first received my device, I was so excited…I connected to the Bluetooth right away…. a couple days later I sat down to enjoy my device and it took me about 40 minutes to an hour to connect to Bluetooth. I was so tired by then that I didn’t even really want to use the device!
I did everything under the sun to connect to Bluetooth… turned my cell on and off, updated app. took the app off etc!!!
I even made sure that I have no other Bluetooth device insight and still no connection…
Finally they sent me another device, of course sent the old one back… Guess what?? cannot connect to Bluetooth. I just don’t understand. It’s very frustrating!!!!

Hi Papachios, thank you for your review. We are truly sorry to hear about your experience with the NuFACE App. We understand how frustrating not pairing your device with the app could be. We definitely want to make things right for you and we want to help you in any way we can so you can enjoy the benefits of using your device with the app! Please give us a call at 1-888-360-9171 so we can help you again to pair your device to the app. We are open M-F from 7 am- 5 pm PST. Have an Uplifting day! Aline, S.

I am re- reviewing Nu Face, as I was very annoyed with the first 2 months after acquiring my device. I had tried everything to connect to my device via my Bluetooth on my iPhone- only being able to 2x. I updated the app, reinstalled it. Turned my phone off and restarted that… turned on Bluetooth and off , the device off and on - even made sure that no other Bluetooth devices or phones were even on nearby just in case in some weird way that way blocking the ability to connect. The app’s help about this issue is a joke. Then I left a one star review explaining all of the above and how frustrated I was. The customer service “answered” my review with a pat answer that suggested I try the exact things I had just described doing. Which shows that they don’t really care enough to actually read these reviews- it was insulting actually. But anyway, I updated my app again today and lo and behold ( trumpets playing) the Bluetooth worked right away!!!! No fiddling around for 40 min then getting so annoyed that I just put the whole thing away like almost every single time before! So… yes, today was a win. I have other observations about this device and app, but today is not for those. Today is a win! Woot woot!

We do apologize for your experience and any inconvenience this may have caused. Please try the following: Close the app first, then restart your iPhone and try again. Make sure your current NuFACE app version is 1.9.0. If you have any further questions, please email info@nuface.com.

A device in this price range, from a brand that has managed to achieve “prestige” should seamlessly connect; no excuses. My brand new Trinity+ will not connect to my iPhone 14 Pro Max. In “pairing mode” when the 3 lights on the Trinity+ light up back and forth, I keep receiving “can’t connect” with a “try again” option. I’ve tried this numerous times with no luck. I’ve tried resetting the actual Trinity+ device multiple times, quitting the app, uninstalling it/reinstalling it, turning Bluetooth on my iPhone off and on, restarting my iPhone. I’ve even tried connecting the Trinity+ to a family member’s iPhone 14 Pro Max. I was hoping maybe an upcoming app update could be all that is needed. But, I see the current app update is only a week old. I’m assuming I’ve purchased what I assumed was a perfect device but is really a defective device. From one of Nuface’s “approved retailers”! I am SO disappointed, this is completely unacceptable from a device that literally touts the Bluetooth app connection as a major feature. Before I’ve even used the device, I’ve already had an unpleasant experience that really tarnishes the brand. How could I ever purchase this as a gift or recommend Nuface after my experience so far? Do they not test connect at the factory? I am just so frustrated.

Hi samdlovelaceiv, thank you for your feedback! We are truly sorry about your experience with connecting your device with the NuFACE App. Customer experience is our priority and we want to make sure we can help you resolve your issue. Please give us a call at 1-888-360-9171 so we can help you connecting your device to the app. We are open M-F from 7 am- 5 pm PST. Have an Uplifting day! Aline, S.