nugs: Live Music Lives Here 9+

I have some suggestions- with multi night livestreams, it’s unclear if you’re buying one show or multiple nights. I would change the menus to make it clearer. Like for Dead and Company it literally says 4-night pass on the bottom of the ticket page and then it turns out to be one night. Also there are discrepancies between the promotional subscriber rates you are offered when logging in on different devices, and in certain cases depending on which page you open on the site. For example last month I purchased a Billy strings show that was being sold for 2 different prices depending on which way you navigated to it on the Nugs site. It would be really nice if you could improve this.

Same thing when you buy a show on one device but try to watch it on another device, it will only show that you already bought the show if you navigate to it through a certain path.

Sorry for the trouble you're having. If you purchase directly on our website instead of in app we can help with any billing issues ourselves - and nugs subscribers receive a 15% discount on purchases made directly on our website. Contact us on help.nugs.net or at help@nugs.net if you have any other questions.

The content on nugs is stellar. The app itself is not what it should be. They know of the problems but do not much care. It makes it really hard to support the bands you love when there are near constant issues. Nugs support is the absolute WORST part of the entire experience. They just don’t care. They have a crappy attitude, I suspect it’s because the support person is in WAY over her head. She is clueless , so its always the users issue, not Nugs. They will turn it back on you every single time with lines like “no one else is reporting this issue so it must be something that YOU are doing”. It isn’t you. It’s Nugs. I have emailed all of the bands I love and support on Nugs and encouraged all of them (I’ve purchased at least 200 nugs shows, that’s right PURCHASED) to also put their shows up on Bandcamp. Because you know what’s never failed on me??? That’s right, Bandcamp. It’s unfortunate, I love to support the bands I follow by purchasing their shows. Nugs is making it harder to do that, when what they SHOULD be doing is making their app work better for both the customer and the bands. They just don’t care enough to put their arrogant pride and ego aside and hire someone with the knowledge to fix the problems. Come on nugs, be better!!!!

Sorry for the trouble you're having. We are always working on improving our apps and services, and regularly release updates to resolve issues and add new features.

We reply to all email support tickets (and Live Chats during Live Events) ASAP. If there is a problem that can be replicated and is affecting multiple users we always work to resolve the problems ASAP. Please contact us on help.nugs.net or at help@nugs.net and tell us the specific problems you're having so we can try to help.

nugs net is the gold standard for fans of Jam Bands and more.
We are so fortunate to have such a quality service run by lovers of music and not some corporate conglomerate.
The ability to stream live music into your living room or headphones is something not to be taken for granted. There was a day when we had to wait months and use snail mail to trade tapes of varying quality. Now we can open an app minutes before showtime and have HD sound quality. Connect nugs net to a high quality home stereo and you can have near concert quality or better music in your own home. An AppleTV and nugs net app is an easy way to get music to a home audio system. Or using DACs such as Audioquest offers for you phone to a home stereo / theater system.
Nugs net provides high quality music in an excellent and highly functional app.
And with ticket prices pushing 75 and 100 dollars these days and the costs of touring, well , nugs net becomes more and more attractive to me.
A big thanks to all the audio , network , computer and API techs that make this happen.

"Without love and dream it will never come true."
Well, that dream is here and it is the fruit from the fine folks at nugs net.

Thanks for taking the time to leave a review. Contact us on help.nugs.net or at help@nugs.net if you have any questions or problems. Enjoy the tunes!