Nusuk | نس‪ك‬ 4+

Can’t Change Language from Arabic to English and Can’t Add Family Members

App was installed with English language option and it worked for the first time in English. After that it opens in Arabic. There is no option to switch language. Tried to change language through Settings > Apps > Nusuk, didn’t work. Deleted and reinstalled it, didn’t work. Rebooted cell phone, didn’t work. Tried all over again, didn’t work. I have spent whole day trying to switch language to English, to no avail. Why is it so difficult to do a simple task? This app is very poorly designed for iOS.
Also, there is no option to reach your profile in case you want to add family members.
I will request Saudi Ministry of Hajj and Umrah, and Ministry of Tourism to get this app reviewed and fixed by real professional software house. Millions of people depend upon it and it should be flawless and intutive. There should be clear methods to add family members. Changing language of app should be as easy as to click on select a language button. I hope someone will hear this complaint.

Terrible system

#1- you are able to book a umrah visa without this app. If I didn’t speak to others I would not have know this was needed. As it wasn’t needed the last time I did umrah in 2020
#2- when you go to Mecca the only place that checks if you have visa/permit is on the road to Mecca. If you’re a man all you have to do is be dressed in ihram and you can get into the main floor with no questions anytime during your visit. You don’t have to do it during your “time” on the permit. Women can come and go as they please with no checks of an umrah permit.
#3- when booking for rawda I was only able to book the day before we arrived to madina because the app only releases 1 week at a time for the following week after the jumah (Friday) prayer.
You would think with a time slot reserved you’d be able to spend more than 30 seconds visiting the rasoul but that’s all you get as men, we are cattled through and yelled at by the guards on a power trip. And women do not even get to see visit the rasoul, you only get to the rawda. Our women deserve better than this.

Overall the idea is good but execution and everything is below poor. More work is needed to improve this app and make it more useable and understandable.

개발자 답변 ,

Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels:
X Platform: @MOHU_Care
Facebook: MOHUCare
Via email: care@haj.gov.sa

Best regards,

There should be a scanning system

Not everyone has the opportunity to perform Hajj or Umrah, ill come to this point.

Last year when i got a time slot for the Rawdah, my slot was of 3:15 am, the lines were so long that it took 1 hour for us to get situated, but when i reached to the check post, the time was 3:17 am, and my booking disappeared on this app, just because the initial booking time was passed.

I still got in Alhumdulilah because i took a screenshot. The people there do not understand any other language so it was still a struggle.

If this App had a scanning feature where the people who check the app to let you enter, scan a barcode or RFID, this would confirm if the person attended the Rawdah or not, because once the time passes you cant sign up for it since it’s only allowed once a year or something.

Its not the person’s fault if they arrive 1-2 hours before their time and still can’t get in. Make this scanning feature available so people who can’t afford to perform Umrah or Hajj and still manage to come dont get their once in a lifetime opportunity wasted. Because I almost lost mine due to this half baked app.