NYC 311 4+

Name: NYC 311
Rating: 3.1 (336 reviews)
Author: Department of Information Technology And Telecomm

Department of Information Technology And Telecomm

Разработано для iPhone

- 3,1 • Оценок: 336

- Бесплатно

Снимки экрана (iPhone)

Описание

The NYC311 App is your on-the-go, one-stop shop for New York City government services.

Download the app to:
- Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule.
- Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more.
- Track Service Requests. See the latest status of your requests all in one place.
- Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.

7 нояб. 2024 г.

Версия 5.7.0

-Damaged Tree, Park Conditions and New Tree Service Request forms refresh.
-App improvements and optimization.

3,1 из 5

Оценок: 336

Love that the app is being worked on, more to do

I love how straightforward the app is, but I wish 1. you could attach images to more complaints
2. You could do more complaints in-app rather than being redirected
3. You didn’t have to have an address for everything. Many real spaces with real issues don’t have building addresses, for example, the Captain J Patrick Walk path along the East River next to the FDR.
4. More unsafe driving complaint options
5. More prompt response and more issues being resolved - I guess that’s not the app developers realm though :)

Poor responsiveness

Needs bulk export function for tickets filed.
Needs to retain access to photos submitted with ticket in the ticket log.
Request types that link out to the web form have a bug where the button to accept the address input on the pop up is to low down on the screen to press. Lots of scrolling up and down required to get the browser to hide browser UI elements that block this webpage element. Needs to be located to the right of the address input bar or between that and the map image.
Needs accountability from city to produce photographic evidence of response, many illegal postings tickets filed are responded as complete but when I visit the complaint location to check, the sign was not removed.
When police respond "no action required" to paper plate or other illegal parking complaints the police need to provide more details as to why the ticket was closed in this way when photographic, geotagged evidence is provided of a prima facie violation.

Awesome, but could use improvements

It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets!

However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app.

Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.

Разработчик Department of Information Technology And Telecomm указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.