NYC 311 4+

It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets!

However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app.

Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.

Needs bulk export function for tickets filed.
Needs to retain access to photos submitted with ticket in the ticket log.
Request types that link out to the web form have a bug where the button to accept the address input on the pop up is to low down on the screen to press. Lots of scrolling up and down required to get the browser to hide browser UI elements that block this webpage element. Needs to be located to the right of the address input bar or between that and the map image.
Needs accountability from city to produce photographic evidence of response, many illegal postings tickets filed are responded as complete but when I visit the complaint location to check, the sign was not removed.
When police respond "no action required" to paper plate or other illegal parking complaints the police need to provide more details as to why the ticket was closed in this way when photographic, geotagged evidence is provided of a prima facie violation.

It is disappointing that this app cannot be used to file “Non-Emergency Traffic Condition” complaints. This is one of the most needed complaint categories in NYC.

Otherwise, it is a decent app for reporting, but the powers-that-be rarely do anything to directly solve the problem reported; they usually just wait for the problem to solve itself…or not.