Before the NYC Ferry, it was not expected to hear it said that transportation (challenging anywhere, but especially in NYC) could be enjoyable in and of itself. Pleasant crews, clean vessels and professional service is kind of a unicorn. Not on these ferries. I almost envy them. Riding around this iconic harbor and it’s environs might become tedious but it doesn’t show. I would and suggest them and their service to everyone.

I use this app often. Its functionality is crucial to me and fairly reliable. I seldom have any issue purchasing tickets or using them. That said, this is the most disorganized transit app on my phone. Most of the time, departures are accurate. However, I've been left stranded a handful of times by out-of-date information. To get to information, you press on your departure station, never your destination. This can lead to confusion -especially when routes and stops share the same name. I'm often helping people at the pier. A separate section organized by routes would be helpful! It would also be helpful if users could acknowledge the service alerts. On days when there are several service alerts at once, there is a frustratingly small space for the user to browse schedules. Alerts can't simply be swept away; you're just stuck using the bottom 15% of the screen. And nothing is alphabetical!!!! After years of using this app, I'm just realizing the stops are listed in order of their distance to you 🤣

Not sure why this app is on the store. I can’t buy tickets with my cc. I emailed support four days ago with screenshots of the problem and they never got back to me. So maybe someone will listen here? I am iOS 15. I downloaded the app on Wed. When I go to buy tickets I go to Select Payments. Then Manage Payments. I add my cc info. Pressed purchase. I get an error message that says I have to go back and add the name on the credit card. Cool. There is one problem though...There is no category for entering the name on the card. I wrote to Support and heard back from them that day. I supplied screenshots of the walkthrough. I thought this may be an app bug, so I force quit the app and ran it again. Nothing. I reinstalled the app. Still no Name on Card category. I am assuming this might be a database issue on their end. I had to buy my tickets from my desktop. This little bug kind of defeats the purpose of having an app to buy tickets. Please fix this.

The staff at the pier advises everyone waiting on the queue to activate tickets ahead of the ride before the ferry even arrives. Main issue with this is they cannot guarantee spots on the boat and we got bounced twice on the busy weekends unable to get onboard and then got told we have to wait 30-60 minutes for the next weekend ride because there are no refunds once the tickets get activated on the app. I call this misinformation or potentially borderline scam. Better wait till the ferry arrives before activating and do it at the gate before scanning to board to avoid overcharge and missed paid rides. I get that the window to travel on the ticket is 2 hours, but if one needs to get to destination on particular time then they need to look for alternative means of transport to get to the destination without option to “wait for the next boat” which may arrive too late or worse - be full as well.