Oakter 4+
Riot Labz Private Limited
-
- Free
iPhone Screenshots
Description
Mobile app for Oakter’s technologically advanced IoT based smart home products. This app can be used to configure and control following products by Oakter :
- OakView : WiFi Camera
- OakRemote : WiFi Universal Remote
- OakPlug : WiFi Smart Plugs
- Oakter Hub Ecosystem: Home automation ecosystem with smart plugs and smart boxes to WiFi enable all existing electrical appliances in a home
Multiple products at multiple locations can all be controlled by one app. You can also invite 5 more family members to simultaneously use the app.
What’s New
Version 8.9.1
- Bug fixes
Ratings and Reviews
Worked after troubleshooting
Got a Oakter home kit from a family friend. I started off a little skeptical when I looked at the bulkiness of the package. My suspicion came true when I had issues connecting all the devices to the hub and to internet. I called the support number and all it said is to contact thru WhatsApp. I was frustrated and contacted the support team on WhatsApp. To my surprise someone responded instantaneously. I got connected to Rabia and she worked with me for more than a day to get all my problems resolved. Truly appreciate her professionalism and perseverance. She definitely handled a frustrated customer in a professional manner.
UI issues while using dark mode in iOS.
While using iOS dark mode, text not visible in settings page. This was fixed in previous version but has reoccurred.
Also price details not visible in the newly introduced shopping page While using iOS dark mode.
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The above issue has been fixed now. The oakview for viewing camera image never issued notification till now but it has started issuing notifications since yesterday. The issue is it sends about 10 notifications back to back even if there are no activity outdoor. By tapping the notification we cannot access thr image directly. We still have to navigate the screens to preview the image.
Very limited configuration options available for camera view. Can not zoom the captured image, cannot save the image, cannot download the image. I don’t know what the camera is useful for. It simply doesn’t do the job expected.
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Getting replacement of defective components under warranty is a painful process. Not very professional in responding to customer needs. It took 1 month despite frequent follow up and escalations. Call Center is useless. Senior people won’t call back even after multiple requests.
A product with potential but bad customer support and issue management spoils the overall experience.
Help from Oakter
I have just purchased an Oakter smart Plug. I had difficulty in connecting the smart plug to my WiFi. I contacted your help line on date.
I was attended to by Shri Puneet. He patiently guided me, but somehow despite a lot of effort I couldn’t connect my device to my WiFi. Puneet offered to help me by connecting from your end. With Puneet’s help, the device was finally connected.
I sincerely thank your team, particularly Shri Puneet, who spent so much time and very patiently helped me connect my device to my WiFi.
Thank you.
R. Dayal
App Privacy
The developer, Riot Labz Private Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Riot Labz Private Limited
- Size
- 106.6 MB
- Category
- Lifestyle
- Compatibility
-
- iPhone
- Requires iOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Riot Labz Private Limited
- Price
- Free