O'Charley's O'Club +4

Today I had major difficulty redeeming my reward for a free side salad. Ordering online does not allow redemption of the rewards. There is no side salad listed on the menu for online ordering. The reward instruction does not specify that it can only be redeemed in the restaurant. Please make updates either stating “only in restaurant” or add a side salad on the menu. The manager tried to assist but she was not able to explain the issue.

I’ve tried multiple times to access my account. I requested multiple emails to reset the password. Every time I try to do it it tells me that confirm password does not match , even when I use the password generated by iPhone. I know that password did not get missed typed on the iPhone password confirmation. I tried to contact someone for help. No one answered the phone. I finally had to send an email in. It directed me to the store. They called me back to fix it. I told them multiple times what the problem was, but they wanted me to come to the store so they could see what I was talking about. I even reloaded the app. I really don’t want to go to the restaurant to spend time to figure out this app. Since this is a software glitch there’s nothing they can do. I’d like to be able to use this app because I go to the store frequently. But it’s too hard to use and set up. So I’m at the point where I just opt out of going to the restaurant because it’s too hard to order.

It is extremely frustrating trying to scroll through menu categories. Trying to scroll up through categories usually results in scrolling sideways through each category and so it is very unintuitive to try to solve the puzzle of where to touch the screen to get the menu to scroll up and down rather than side to side. And scrolling side to side is unsatisfying as well, as it does not behave like typical swipe scrolling on a touchscreen device, and only moves if your finger is on the screen, i.e. you can’t swipe and let it scroll then use your finger to stop the scroll.

Overall, horrible interface that results in a negative, frustrating off-putting app. If you want to order from O’Charley’s online you are much better off using the website on a tablet.