Universal Orlando Resort‪™‬ 4+

The Official Resort App

NBCUniversal Media, LLC

    • Free

iPhone Screenshots

Description

Whether you're still planning your trip or already here, the Official Universal Orlando Resort™ App is the ultimate must-have. It's free to download.

Before and During Your Trip, It's Easy To:

FIND EVERYTHING YOU NEED
• Get detailed, interactive maps of the theme parks, Universal CityWalk™ and the on-site resort hotels.
• Check ride wait times and show times.
• Find dining venue menus.
• Use filters to find and sort by park, ride type, shows, dining and shopping.
• Locate all restrooms, including family restrooms.
• Set a parking reminder to find your car by section, level and row.

PLACE YOUR MOBILE FOOD & DRINK ORDER
• Browse the menu and place your order at select locations from anywhere in the park
• Let us know when you are nearby and we will prepare your order
• Pick up your order and continue to enjoy your visit

GET READY TO RIDE
• NEW – Get a place in the Virtual Line™ and get your return time for select attractions.
• NEW – Universal Play™ lets you enjoy interactive experiences, games and trivia about the rides. Check it out via the Supercharged Network in Fast & Furious – Supercharged™ or through the left navigation menu during select times.

MAKE IT YOUR VIRTUAL WALLET
• NEW - Pay with Universal Pay - Universal Pay is a completely contactless and simple way to pay with your virtual wallet while in-park.
• Purchase park tickets, Universal Express™ Passes and Universal Dining Plans.
• Create an account to easily access your purchases and redeem with a scan.
• Set up your TapuTapu™ wearable as a payment method while in Universal's Volcano Bay™.

CREATE A FAVORITES LIST
• Mark your top rides, attractions and more.
• Use it as your own personal "to-do" list.
• Get accurate wait times for all your favorite rides and attractions in one place.
• Set alerts for low wait times and show start times.
• Get a customized map view to find your way.

ALWAYS BE IN THE KNOW
• Stay up-to-date with in-park notifications on attractions and schedule changes.
• Get location-based announcements related to the park that you're in.
• Find out about special offers and special events.

Plus, it's easy to stay connected when you're at the resort with free WiFi throughout the parks and Universal CityWalk™.

NOTE: Continued use of GPS running in the background can dramatically decrease battery life.

Do Not Sell My Personal Information: https://www.nbcuniversal.com/privacy/notrtoo?intake=Universal_Orlando

Privacy Policy: https://www.nbcuniversal.com/privacy?intake=Universal_Orlando

CA Notice: https://www.nbcuniversal.com/privacy/california-consumer-privacy-act?intake=Universal_Orlando

What’s New

Version 1.46

We’ve continued working hard on The Official Universal Orlando Resort App.


Here’s what’s new in this release:

· NEW Homepage – Now featuring more fun and exciting content than ever! Plus, quickly access the Virtual Line, Mobile Food & Drink Ordering and more right from the homepage.
· NEW – Universal Pay – Now you can make contactless payments when you’re in the parks - just use your virtual wallet.
· Bug Fixes – As always, thanks to your feedback we have identified some bugs and squashed them in this release.


Have feedback, or need some help? Send us a tweet using the hashtag #AskUniversal

Ratings and Reviews

4.8 out of 5
287.6K Ratings

287.6K Ratings

ItzaMotto ,

Overall love it but Virtual?!?!?

Overall love the app. Used it many times prior to the COVID pandemic and a few times during the pandemic. The Virtual Line worker best in July but in December, the availability is nearly unavailable. One thing I’ve noticed after reserving a late evening ride to the Mummy, upon entering the queue—it was nearly empty—the ride was a n immediate walk on and empty rides were being sent. Getting a reservation for Hagrid & Jimmy Fallon is a job in itself. Fallon was the same experience as the Mummy. Very disappointing to have Virtual queues and literally no wait. Hagrid in line queue moved at approximately 15 mins in the queue line. So the reservation system does work for this ride however the app needs more availability.

What I would like to see:
-The ability to add a default number of guest to the Virtual Line. By adding this, it reduces the time it takes to reserve a ride and heartache of losing it due to how fast the reservation time is gone.
-More times added for higher capacity rides and rides with low wait times. Or simply remove the reservation altogether unless the ride wait times exceed 1 hour.
-Food customization options are also a needed option. As a previous reviewer mentioned, usually I ask for certain items to be put on the side or removed. With the pandemic, I had one experience where everything by default was on the sandwich (ribwhich).

Developer Response ,

Hello, thank you for providing this valuable feedback as we continue to improve upon your experience with us. We will ensure the insight you provided is shared with the proper teams for review. See you again in the parks soon.

Bricklesmom ,

Awful

I downloaded the app at the beginning of our 6 day trip with 6 adult-aged (according to Universal’s standards) people in order to streamline the process of paying for meals, etc. I was only able to sign in ONE time after setting up the account, then it logged me out and I haven’t been able to sign back in to my account again. It keeps giving me an error message and telling me to “try my action again.” It also only allowed me to scan 5 of our 6 passes into my account, then gave me an error message about too many bad scans (I only scanned each pass once!) and wouldn’t let me scan my son’s pass in at all. I have to be physically present for every food purchase, credit card in hand, running the risk of dropping it or losing it, or handing out cash to 4 different teenagers to run and get what they want to eat or refill their cups. The app is glitchy, the wait times are inaccurate, and I can’t even use the app for the purpose I intended. When I asked an employee about it, I just got a shoulder-shrug. (I definitely prefer the service, cleanliness, and streamlined processes at DW over Universal.) This app is a waste of phone space.

Developer Response ,

Hi there, thank you for leaving this feedback regarding our Mobile App. We're saddened to hear that the app didn't work as expected. Please know we've ensured your concerns are documented to be shared with the correct teams. If you'd like to discuss your experience further, please feel free to reach out to our Guest Services Team at 407-224-4233. Thank you for reaching out!

SwirlsALot ,

So Much Fun!

This was our first visit to Universal and Islands of Adventure in Florida and we had a blast! We didn’t want to leave and we can’t wait to visit again! The Express Pass is so worth it! We didn’t have to wait in line a long time and in some instances at all:)! The Wizarding World of Harry Potter is amazing even if you are not a fan! I will miss the butter beer so much, frozen and regular:). The two best rides in my seven year old daughter’s opinion and mine is The Forbidden Journey in Hogwarts Castle and The Jurassic River Adventure! So much fun!! I can’t count how many times we rode those two! I recommend staying at a resort on site as you get free shuttle services to and from the parks! We stayed at Cabana Bay in one of their tower rooms and it was great and not as expensive as some of the other on site hotels! We will be back!

Developer Response ,

Hello, thank you for your positive feedback about your visit. If you would like to provide additional feedback regarding your mobile app experience or the experience you had in our theme parks, please send an email to GuestServices@UniversalOrlando.com or call Guest Services at 407-224-4233, option 4 for assistance.

App Privacy

The developer, NBCUniversal Media, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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