Imagine instant ‘appiness’! Download Old Navy’s new & improved app for all the feel-good fashion & fantastic deals — at your fingertips and in your pocket. It’s fast, it’s fun, it’s free! It’s the easiest way to shop men's, women's, women's plus, kids', baby and maternity clothing 24/7.
Just a few reasons why Old Navy’s app is a #musthave for shoppers on-the-go:
Discover: Explore our entire assortment, from covetable new arrivals and fashion trends to year-round clothing classics for the whole family. Scan the barcode on any product in-store to view pics & more on the app.
Find: Rockstar obsessed? Searching for a particular color? Find your next wardrobe must-have with our search and filter tools.
Buy: Our updated, mobile-friendly checkout process lets you add your favorite clothes and accessories to your bag and check out with easy payment options like PayPal and Apple Pay. Buy online, pick up in-store with safe, swift curbside service at your local Old Navy store.
Save: Save more $$$ every time you shop! Easily find and apply our best deals & discounts, redeem Super Ca$h & Rewards and more with just a tap.
Manage: Hey, Cardmembers! It’s never been easier for you to manage your Gap Inc. Credit Cards.
Know: No more FOMO. Turn on push notifications to stay in the loop with instant alerts about offers and big sales.
Download our shiny new app and see for yourself.
Your feedback is important to us. Tell us what you want to see in the app by emailing us at firstname.lastname@example.org. And stay tuned for new features on the way!
We have made some minor enhancements and fixed some bugs for a better app experience. Send us your feedback at email@example.com
Ratings and Reviews
Where did the model size selector go?
I agree with everyone else about all the issues with logging in, getting logged out, face recognition turning off again and again… the app resetting or refreshing too frequently, losing your place, etc.
But I mostly came here to ask where the feature went when browsing or searching where you could pick the model size you wanted to see (I think it was S, L, or XL). That feature is pretty much the whole reason I’ve shopping with Old Navy recently. It makes them stand out among other brands! I still appreciate the size diversity in models (can always have more diversity though…) but now I’m stuck looking at page after page of skinny ladies, and it makes it so I have no interest in clicking on any of the items and potentially purchasing them. It’s a huge shopping turn off for me! If the feature is still there and I just can’t find it anymore… that is also a problem. It needs to be there AND be easily accessible.
Tired of app sign-in issues!
I am tired of the fact that every time I open this or the Gap app (and I download the second one trying to bypass this problem), I am asked to sign in, and when I try to do so, 9 times out of 10, it’s just not going to happen. I will eventually get an access denied message, and there are two resolution issues listed, which don’t work, and they ask you to click on a link to let them know, but that link will never open! And the one time out of 10 that I may be able to sign in, it takes countless tries and all kinds of finagling for it to eventually occur. Right now, it’s not happening, and that’s when I decided to come here to leave this review, because I’m just done! And I’m angry at them for other issues, as well. I’m not getting credit for returns I’ve sent back and Gap just sold me an item that was listed even in the title as being the luxury fabric, Modal, yet when I received it, the tag says it is 95% polyester & 5% spandex. One of the main reasons I shop with them is because there’s so many cotton (& modal) items. I don’t wear polyester; it is plastic, it is just a garbage fabric, and it is the hottest, cheapest, most unbreathable fabric there is, and I would never have purchased that item had it been listed as being polyester. Never. So I question their ethics, for sure. And I don’t understand why they’re not fixing their apps’ issues. This is ridiculous. It has been going on for too long and I’m tired of it. I’m done.
Not so great
I’m disappointed with this app. When it comes to linking your old navy credit card with the shopping part of the app, it’s not happening. I have to log into the credit card thru the app, but then when I shop on the app it doesn’t recognize, or give me the option to use, the old navy card without me having to manual enter it. Using rewards is even more difficult when you check out, it chose a 20% coupon over my 50$ reward and would let me change it. Rewards are useless I guess, unless you go into the store. I got so frustrated that I cancelled my order. I paid off my balance and will probably cancel the card as well. I work hard for my money and I am not going to wrestle an app to use rewards I earn when I use this card.
My last order I did pick up in store and was confirmed by email it was received and everything was in stock. When I arrived the 2 most important items they didn’t have. I walked back and picked them off the rack myself. I know that’s probably a store issue but the order was made on the app, and there wasn’t a place to leave feedback on the app itself. When I tried talking to the manager I was dismissed like A child. So all in all, I am not happy with old navy, their stores, their credit cards, or their app.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Usage Data
- Sensitive Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Gap Inc.
- 144.6 MB
- Requires iOS 13.1 or later.
- iPod touch
- Requires iOS 13.1 or later.
- Age Rating
- © Gap Inc.