One Medical 12+

In general, the One Medical app is a great way to quickly communicate with my medical provider. But there are two super frustrating bugs I hope the team could fix. One, the app frequently deletes draft messages when you switch to another app. If you’re writing a message with long prescription names answering detailed questions from your medical provider, then lose everything, it’s brutal. Secondly, the app disabled basic copy and paste when you’re writing messages. So don’t bother trying to compose messages in another app to avoid losing your data. You won’t be able to share that information with your medical provider. Please fix these minor bugs, One Medical team, and your otherwise great app will be wonderful for your patients. Thanks!

This has been issue I’ve raised for a few years. And was told it would be changing. With our first child we where told that I would need to use a different email address, and log in and out of the app to go between their information and mine. Two separate accounts.

Then with the second child three years later, it continues to be unresolved and we have to use a THIRD email address, logging in and out. Add my partners membership and this one App has us logging in and out with FOUR different email addresses in order to access a significant aspect of what we are paying One Medical to be a part of: convenience. Making and changing appointments, video visits , lab results, messaging care providers etc.

Permissions and multiple accounts under one login has been solved. It is wild to me as someone who works in Tech that this is still the experience for One Medical. If My Chart and our local hospital systems can figure this out, why is One Medical not making similar changes. HIPPA already addressed child/parent privacy concerns so that cannot be the issue. Please please please fix this. I want to switch profiles within the App without having to log in and out. And remember which email address I used for which person.

I’ve noticed that the Care Plan tab currently shows every action item, even when some of them are multi-step tasks. For example, I have three referrals to schedule, but the only option to ‘mark it done’ is after I’ve completed the visit, not when I’ve scheduled the appointment. This leads to pending tasks lingering for months, especially for labs that are scheduled months ahead, which makes the task list feel overwhelming.

It would be very helpful if I could mark tasks as ‘scheduled,’ and input the date of the appointment. This way, the badge number on the Care Plan tab could decrease based on how many appointments are scheduled. For labs or other items that can’t be rushed (e.g., a lab due in three months), the same process would work well. This feature would allow me to keep track of upcoming tasks more easily and ensure the Care Plan reflects real-time progress.

Thank you for considering this improvement!