OneDesk 4+

Name: OneDesk
Rating: 1.5 (4 reviews)
Author: Logiciel Onedesk Inc.

Logiciel Onedesk Inc.

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- 1.5 • 4개의 평가

- 무료

설명

Deliver exceptional helpdesk support and manage your daily tasks on the go. The OneDesk mobile app is designed to connect you to your OneDesk account. Respond to customer tickets, update tasks, collaborate with your colleagues, and track or log time easily from your phone.
OneDesk is an all-in-one application for help desk, issue tracking, requirements management, and project management. OneDesk allows you to support customers and manage projects in one place.

KEY MOBILE FEATURES:
Access your tickets and tasks
Respond to customer tickets and messages
Manage tasks and tickets - Prioritize, assign, update statuses, and log progress
Collaborate and communicate with your team
Track time with the timer or submit timesheets
Stay updated with push notifications
Share files on tickets and tasks

2024년 10월 22일

버전 24.13

Bug fixes.

1.5/5

4개의 평가

It’s a good start, but…….

Been using OneDesk for just over 3 months and the Online portal is great. But this app need MAJOR updates.

Notifications are critical

I tested the mobile app and have not been able to receive any push notifications so far. If I am doing something in error, please advise and I will update my review immediately ;)

Overall, the app works as intended. I am very focused on real-time notifications of activity vs. waiting for an email alert. Hence, the reason for this review being a little lower than I would like to give. Thx!