Juno - Buy Bitcoin & Litecoin 4+

I have had OnJuno for about a month and a half. And unfortunately it just didn’t perform to my expectations. Number one thing is that my account was locked for no apparent reason, and this is where unreliable software steps in. When I log in through my phone the app works like nothing is wrong. But as soon as I log in through my laptop it tells me that my account is locked so like a normal person I chat with a customer service representative to fix this problem. The representative tells me number one my account is not locked, but number two he needs a picture of my SSN because the bank needs more proof of my identity?!?! This makes no complete sense. It’s obvious that the software they use is extremely glitchy locking me out for no reason not even customer service was able to figure it out. And not going to lie it’s just totally sketchy and made me uncomfortable the fact they they asked for a picture of my SSN. I’m thankful I didn’t connect direct deposit right away, if I did it would have been a real nightmare. I would recommend to avoid the hassle of dealing with OnJuno. I knew a black metal checking card was too good to be true.

Hi,

Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.

We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.

Please know we’d like to make this right. Since your account is not fully verified, we would really welcome the opportunity to speak to you. Please reach out to us at hello@onjuno.com at your earliest convenience.

Cheers,
Team OnJuno

I’ve used them all. We all know so many on the market and while some do ok in some areas they seriously lack in others. First and foremost… CUSTOMER SERVICE. So many have forgotten how to do this. JUNO is on point. Communication, respect, product knowledge, above and beyond to help and satisfy their customers when situations arise. As for the product itself, not a more diverse platform on the market. Crypto to banking to loyalty rewards. EASY deposit methods. After recommendations from their own clients, brought on secure debit card loads. Rewards in the form of JCOIN, a reward coin earned for many actions, including direct deposit and purchase that will be able to be used to purchase gift cards on the app to BIG BOX stores. Beyond all of that, my favorite? I can choose ten retailers, not nobody heard of retailers, major companies that I do business with regularly and earn cash back that is top in the industry. Thanks JUNO for not staying stagnant and progressing for your customers. All around, well done…..current, sofi, chime, varo, cashapp, catch up and learn from in my opinion an industry leader.

Jason L.

Hey, thank you for your feedback. Your valuable feedback helps us improve and serve you better. We will make sure you have an awesome experience using Juno!

Feel free to reach out to us anytime you need any assistance via chat support, we're here to help!

Literally only had my account for less than a week and it was closed immediately. I only downloaded the app and setup my account and was waiting for my financial situation to get sorted out then out of the blue I get a following a email stating that due to bank regulations and safety concerns your account and terms and conditions your account is now closed and any attempts to create new accounts will be rejected. I was not aware that I had broken any terms or conditions nor was there a time period where by simply not using the app I would have my account closed permanently.

I emailed support about this issue. To elaborate further on why it came to this and received the dumbest non heartfelt response stating that due to banking regulations and safety concerns your account is now closed. It is essential that all users abide by our terms and agreements and relevant banking compliances. Which still didn’t answer my question on why my account was closed. At least have the decency to tell me exactly what I did wrong instead of giving me a bulls**t auto generated response. You’re customer support is abysmal and horrendous and I hope people who use your app never have to run into issues related to terms and conditions being broken for unknown reasons or talking to your crappy for lack of a better word customer support and receive answers that still don’t answer your questions.

Hi, we sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience. Please reach out to us at hello@juno.finance and let us know about the review, our customer support team will assist you on priority.
Regards,
Team Juno