Fabulous Customer Service
I’ve been using OnMyWay for about five years now. I’ve been collecting miles quietly for ages. And I’ve never had any issues with the app. It always counts where I go, it’s never slowed me down, it’s so good.
Recently, I did contact customer service because the app began interfering with my maps service. On Apple, a blue bar appears around the current time that you can hit to go to your directions. OnMyWay began interfering with that interface, so I left them some feedback in an interview. They said they’d get back to me and I figured that was as far as they would go.
THEY FIXED THE PROBLEM. AND THEN. EMAILED ME BACK TO TELL ME. I was so impressed! I felt so listened to! It wasn’t as if I had yelled or demanded a fix in my email - I was just leaving some feedback. But they really went to the stars and I was so touched by it.
Long story short, wonderful app, wonderful people, wonderful life. ⭐️⭐️⭐️⭐️⭐️