OnShift Mobile 17+

My employer switched from Payactiv to the Onshift wallet and it’s been a constant headache. I can’t seem to login and gain access to the wallet. I get to the password screen, enter my password, the page looks like it’s loading and then it just stops. I’ve called multiple times and have been told that my employers system is still updating, my info to get in didn’t roll over with the update and the rep I was speaking with would send me an email to fix it (never got that email), and a few other explanations that are starting to feel like pacification. My coworkers that use the early access to pay are all able to get to their wallet. I’m trying to be understanding because I get that sometimes systems have issues, but it’s getting a tad frustrating.

We apologize for any issues you've recently had within the OnShift mobile app. Please let us know if you're still having issues as updates were made this week. If issues still arise please reach out to notifyops@payactiv.com so we can work to assist you.

Every time I want to see the paper copy version of the schedule there’s no way to exit it. Once you’re on it there’s no way to get out of it. I try to scroll up and down, and I swipe side to side but it’s just stuck on the copy version of the schedule. So in order for me to get out of it, I’m having to delete the app all together and re-download it again just to get back to the main menu. It also does the same thing on OnShift wallet as well. Soooo annoying….

The issue relating to the calendar icon for the weekly PDF view has been resolved. We apologize for the issues you experienced while we worked to resolve this. Please reach out to support@onshift.com with any questions or provide an updated rating if now satisfied.

If I could give this app negative infinity stars, I so would. This is because my schedule isn’t reflected properly, and I cannot access the funds in my wallet. Yesss, I have contacted customer support over three times, about these issues. However, each and every single time, the rep informs me that it will be fixed, in 24-48 hours time….which never actually happens. Honestly, my employer is being scammed, at this point. So many of us have these particular issues, and OnShift will not resolve them.

We apologize for any issues you've had within the app. We see you indicated you reached out to support. Please confirm if that was to support@onshift.com.