Onverity

Name: Onverity
Rating: 1.5 (50 reviews)
Author: Neighborly Service Solutions, LLC

Field Service Management

Free

50 Ratings
Ages

4+
Years
Category

Utilities
Developer

Neighborly Service Solutions, LLC
Language

EN
English
Size

107
MB

OnverityTM is a field service management system providing a feature rich and highly configurable experience for a diverse range of service-based franchise businesses focused on the repair, maintenance, and enhancement of properties. The Onverity mobile app provides field-based service professionals with an extensive array of features that, when combined with the web-based Onverity platform, serve as the core operational software for individual service-centered franchisees. The Onverity mobile app provides field-based service professionals with: Notifications and real-time updates to customer and service details for all new and assigned jobs Digital job aids configured for their service concept’s operating model Searchable / browsable parts and services catalogs accessible when online or offline Customer-facing interfaces for presenting service recommendations and invoices with signature capture Credit card payment support with EMV-certified wireless payment devices Touch-free workflows for estimates, invoicing, and payments Convenient lead capture when engaging new prospective customers Automatic synchronization with the Onverity cloud platform, ensuring changes made while offline are safely transmitted once connectivity is restored An attractive, intuitive design that provides time-saving workflows to experienced service professionals while rapidly accelerating new users to productivity Note: This app requires users to belong to an organization with an active Onverity Field Service Management subscription.

Ratings & Reviews

1.5

out of 5

50 Ratings

Horrible
04/23/2024

Ebuttah
Not user friendly. Glitchy and unreliable. Have load on my phone half the time because it doesn’t gel with iPad.
Horrible
04/23/2024

Ebuttah

Not user friendly. Glitchy and unreliable. Have load on my phone half the time because it doesn’t gel with iPad.
Absolutely abysmal system
Jan 9

Hugh_Jazz77
For years I begged our company to move away from the terrible system they had been using. In my wildest dreams I could not have imagined a worse system for running a business. When I got the news we were finally making a switch to a system called Onverity, I was thrilled. Finally we’d be moving to a more streamlined system that would make my job easier. My excitement turned to horror and dread when I finally got to use Onverity. It is drastically worse in virtually every possible way. It’s like they had a focus group with the sole purpose of making this system as unfriendly to the user as possible. Do you want to look at a customers quote or a work order? Great, click through 50 different pages, two different login process, sacrifice a goat, and stand on your head all to get to the customer you were looking for. Would you like to acces the quote from your phone? Well screw you, they didn’t design it for that. I could carry on going through every problem point by point, but if I did that this review would start to look like a doctoral dissertation. Onverity is a truly awful experience, and whatever genius was responsible for inflicting this disaster upon the world should be subject to capital punishment for high crimes against humanity.
Absolutely abysmal system
Jan 9

Hugh_Jazz77

For years I begged our company to move away from the terrible system they had been using. In my wildest dreams I could not have imagined a worse system for running a business. When I got the news we were finally making a switch to a system called Onverity, I was thrilled. Finally we’d be moving to a more streamlined system that would make my job easier. My excitement turned to horror and dread when I finally got to use Onverity. It is drastically worse in virtually every possible way. It’s like they had a focus group with the sole purpose of making this system as unfriendly to the user as possible. Do you want to look at a customers quote or a work order? Great, click through 50 different pages, two different login process, sacrifice a goat, and stand on your head all to get to the customer you were looking for. Would you like to acces the quote from your phone? Well screw you, they didn’t design it for that. I could carry on going through every problem point by point, but if I did that this review would start to look like a doctoral dissertation. Onverity is a truly awful experience, and whatever genius was responsible for inflicting this disaster upon the world should be subject to capital punishment for high crimes against humanity.
The worst
09/27/2024

Matt McNotgonnausethisapp
This application will be at a proprietary application is one of the worst user experiences I’ve had in the last 15 years. This so poorly thought out it should not even be in the market. There’s so many fine off the shelf solutions. Why anyone would force people to use? This is beyond me. It’s clunky has many many many unnecessary steps. It’s not intuitive and ignores all basic. Best practices for any application. If 0 stars were an option, I would’ve given it that.
The worst
09/27/2024

Matt McNotgonnausethisapp

This application will be at a proprietary application is one of the worst user experiences I’ve had in the last 15 years. This so poorly thought out it should not even be in the market. There’s so many fine off the shelf solutions. Why anyone would force people to use? This is beyond me. It’s clunky has many many many unnecessary steps. It’s not intuitive and ignores all basic. Best practices for any application. If 0 stars were an option, I would’ve given it that.
Painful
02/18/2024

Drink Wizard
Rating shows two stars, but all show one? This an embarrassment! Very time consuming. Boot, reboot repeat…Work around, retry, repeat…How can this be forced on us to use? I think this part as bad as it is works better then the front end. Horrible experience that continues on. I wish it were a game. I would play something else…
Painful
02/18/2024

Drink Wizard

Rating shows two stars, but all show one? This an embarrassment! Very time consuming. Boot, reboot repeat…Work around, retry, repeat…How can this be forced on us to use? I think this part as bad as it is works better then the front end. Horrible experience that continues on. I wish it were a game. I would play something else…

Bug Fixes

Version 4.4.0.0

8h ago

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content