onX Backcountry Ski Tracks 4+

I purchased other nav apps before, and a few were decent, but there wasn’t one that pulled together all the features I love like this one! But the best part of onX Backcountry is the customer service. A couple weeks ago my iPhone battery was dying. The Apple store swapped it out. I backed up my phone, but, of course, none of the passwords back up. I was locked out of my accounts. I went to reset my password but my linked email account was locked and I couldn’t get in. I sent a help request to the onX Backcountry help desk and it was only minutes before they responded, changed my email to my back up account, and sent me a temp password. Start to finish…only a few minutes and I was rucking on! There are no other companies I deal with that have a response time like that! None! The sense of urgency is understood! If you’re debating purchasing this app, hesitate no more! Awesome features, emails with hints and tips to get max usage, and a top-notch help desk if anything goes wrong! Professional from start to finish. I know I’ll be renewing when the time comes because this is a company I can rely on! Run your own race. Hike your own hike. Live your own life. Backroads Buck

Thank you so much for your support of both the Backcountry App and our customer service team. We really appreciate it and are so glad to hear that our team was able to get you back out on the trail!

Glad to hear you're enjoying the App. It really is a game-changer for any time out in the field. Stay safe and have fun out there!

Tried this out when backpacking Big Bend for the first time. Ended up getting snowed into a mountaintop campsite with a historic amount of snow. This app gave us the confidence we were going the right way to return to the base when we couldn’t see any trail or tracks at all and needed to get down in time to prevent frostbite.

The tracking works remarkably well and the UI is fairly intuitive. Also seeing the difficulty gradient along the trails is very useful for planning and decision making. My only suggestion would be to make it easier to access and view stats on previously tracked hikes. The only way I could find to access them was by tapping on the path on the map, but sometimes I had hiked the same segment many times making this an imprecise way to find precious data.

Hi Ben, thank you for taking the time to share your support and feedback. We really appreciate it! We are so glad to hear that Backcountry helped to lead you safely back home. What a crazy situation!

I can definitely pass your feature request onto the team! We do have the "My Content" menu that would show each individual track once it is created. That may help you to sort out those previous trips.

Thanks again!

This silly hiking app logs you out randomly and you can’t log back in without cell service which is nuts. Use AllTrails unless you want to get lost in the woods if you rely on this app. Plus it is constantly throwing menus up when all you want to do is check the map but no, it needs to give you options you don’t need when you just want to check where you are. I can’t believe they made this app so you can’t see your downloaded maps if you don’t have cell service so you can’t login to use the features that keep you from getting lost in the woods. Just got lost because of this app. I’m actually writing this review (my first review I’ve ever we in my life) in a spot that has cell service as I just used AllTrails to find my way back to where I should be because this app may look great but in the field if you can’t use it without cell service it’s completely useless. Make sure you have other map apps when this one logs you out and won’t let you use your downloaded maps. Too much time spent on making it look good instead of making it work. I’m going to play with it for a few more days but it’s already gotten me lost on the first day I used it so it doesn’t look like I will be using it much longer.

Hi there, thanks for taking the time to reach out to us here! We're so sorry for the trouble you're having with the app. Can you reach out to our customer service team so we can help troubleshoot the problems you are experiencing? Please email: help@onxmaps.com with the issues you are experiencing and a representative will get back to you with troubleshooting steps.