Optimum Support App lets you manage your account from your mobile device. View and pay your bills, see when the tech will arrive at your home, find Optimum store locations, and access FAQ's.
We’re always making changes and improvements to give you the best experience.
This update is to eliminate bugs and enhance the performance and overall experience.
Ratings and Reviews
Let’s see I’ve been paying for service since August 2019 February it begin to mess up my family couldn’t use the service for the entire month of February so I called customer service and they told me to bring in my equipment maybe mines needed to be updated whatever that meant so I did I spent $40 in travels just to get there and be told I have to clear my bill completely before they hand over the new equipment so I did which was only $108 REALLY! ok so I take it home and what do you know they equipment doesn’t work they gave me a faulty router so I still couldn’t use the service so time goes on I continue to call for weeks and never could speak to anyone finally after two months of paying for service that I never could use I get through to someone and by a miracle they sent a technician out he fixed everything and just five days later here we go again. I wanna remove this service from my home completely they are the worst and the bad part is I cannot change companies because no other company services my area how about that so unless I pack up my whole family give up my house I’ve been living in for 40 years I’ll forever be stuck with this horrible service that I continue to pay for now they want $300 I’m not paying that where is my 2month credit for no service use.
This App works Just Fine
I have never seen so much whining and crying by such a large group of ignorant people. It reminds me of when the TV app came out and people hated it. They hated it because they didn’t understand how it worked and they had changed the app to act more like a Netflix app which greatly improved his usability and effectiveness. At the time it had a rating in the low one to two range. It took me a couple days to figure it out but once I did I found to be great and have since given it a 5 star rating and i berated other users to take a second look. Now it has a 4 star rating. I say the same with this app. Stop whining and actually use it. If you don’t need it that doesn’t make it a bad app. If optimum service people mess up that does not make this a bad app. Focus on the app. It does everything you needed to do and it does it fine. It works well and quickly it doesn’t stall out or crash. I do not work for optimum and I have no vested interest in the success. I simply believe in fairness and honesty and the truth and this app works well much better than the ridiculous one star rating it is getting. My prediction is that once the haters shut up and everyone else gets involved this will have a rating near or better than four stars
When do you think about it, what is the main reason for having an app like this? To check when the tech is coming? Most services use text or email. To visit an optimum store? Before downloading, who even knew there was one? The reason you get this app is to pay your bill. Just like you don’t download the Verizon app to buy a new phone, who does that? You get apps like this to open, pay your bill, quick and easy, and rock on (like Verizon). In doing this, the Optimum app consistently fails. I have had it on my phone for a while now, hoping someone will fix it, but no. First off, it can't support Face ID so you’re always signing back in. Then when I go to the billing section it always shows the balance at 0 and says ‘service unavailable at this time’. It’s never changed. If you even try to make a payment it won’t go through. In the beginning I was late with a payment til I caught on. So yeah, frustrating and not worth it. Pass.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
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The following data may be collected but it is not linked to your identity:
- Usage Data
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- CSC Holdings, Inc.
- 121.7 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- 12+ Infrequent/Mild Profanity or Crude Humor Infrequent/Mild Mature/Suggestive Themes Infrequent/Mild Sexual Content and Nudity
- © CSC Holdings, LLC.