Optimum Support App lets you manage your account from your mobile device. View and pay your bills, see when the tech will arrive at your home, find Optimum store locations, and access FAQ's.
Minor bug fixes
Ratings and Reviews
Just as bad as customer service
Optimum is notorious for their terrible customer service. This app is just another rendition of that. No longer get booted between 4 different departments on the phone, you can just be booted out the app and forced to sign in over and over again in the middle of paying bills.
Do yourself a favor and switch to another provider if you have the opportunity. When you submit feedback on the customer service, it falls on deaf ears. When you speak to them directly, they grossly remind you of how little you’re regarded. Don’t get me started on the bill changes they do. You’ll be so tired of dealing with them, you pay the difference without questioning to avoid having to speak to them.
Poor service. Poor User interface on the App.
Worst cable company ever
This app doesn’t let me do much. I feel optimum app should have an option to review and make changes to your service package instead it only let you upgrade which is the least I want to do. I have basic cable which I used to pay $140 per month and now it increased by $60 that’s outrages, and I wanted to cancel my services with them but I’m too upset to even try and talk on the phone with a customer service representative, so I tried doing the Chat Now But guess what?!? There’s automatically answers for all your question not a live person chatting with you. Very disappointed with my service and prices. I’m so glad there’s other cable company now offering their service on my area. Can’t wait to change to a company with reasonable prices.
A Pathetic App for a Pathetic ISP
Like nearly everyone else in this unregulated country, I have only one choice for Internet service in my area. In my case it’s Optimum. The service is spotty and speeds are highly variable. I am constantly checking my connectivity to see whether I need to bounce the router or call to report a problem (again). I had hoped this mobile app would help, but it seems the only thing I can do with it is pay my bill for an overpriced service that works only sometimes and has terrible support. If you thought that ending Net Neutrality under the Trump administration was going to improve your service, or your options, guess again. The situation is only getting worse.
With Family Sharing set up, up to six family members can use this app.