Optimum Support App lets you manage your account from your mobile device. View and pay your bills, see when the tech will arrive at your home, find Optimum store locations, and access FAQ's.
• Minor bug fixes and improvement’s in this version include:
- UI adjustments throughout the app
- Minor bugs in functions and copy
- Intermittent Crashing problems
Ratings and ReviewsSee All
Let’s see I’ve been paying for service since August 2019 February it begin to mess up my family couldn’t use the service for the entire month of February so I called customer service and they told me to bring in my equipment maybe mines needed to be updated whatever that meant so I did I spent $40 in travels just to get there and be told I have to clear my bill completely before they hand over the new equipment so I did which was only $108 REALLY! ok so I take it home and what do you know they equipment doesn’t work they gave me a faulty router so I still couldn’t use the service so time goes on I continue to call for weeks and never could speak to anyone finally after two months of paying for service that I never could use I get through to someone and by a miracle they sent a technician out he fixed everything and just five days later here we go again. I wanna remove this service from my home completely they are the worst and the bad part is I cannot change companies because no other company services my area how about that so unless I pack up my whole family give up my house I’ve been living in for 40 years I’ll forever be stuck with this horrible service that I continue to pay for now they want $300 I’m not paying that where is my 2month credit for no service use.
When do you think about it, what is the main reason for having an app like this? To check when the tech is coming? Most services use text or email. To visit an optimum store? Before downloading, who even knew there was one? The reason you get this app is to pay your bill. Just like you don’t download the Verizon app to buy a new phone, who does that? You get apps like this to open, pay your bill, quick and easy, and rock on (like Verizon). In doing this, the Optimum app consistently fails. I have had it on my phone for a while now, hoping someone will fix it, but no. First off, it can't support Face ID so you’re always signing back in. Then when I go to the billing section it always shows the balance at 0 and says ‘service unavailable at this time’. It’s never changed. If you even try to make a payment it won’t go through. In the beginning I was late with a payment til I caught on. So yeah, frustrating and not worth it. Pass.
I’ve tried using this app on and off over the 4 years it has existed and it has never worked. 4 years, never worked. And these people are supposedly running an internet company, think about that. All I want to do is review my bill. They could literally just make this a pdf viewer that uses your login to fetch the pdf bill. Their mobile website is also garbage. For years you’d login and a huge blue rectangle blocks your view of 85% of the page. None of the menus work. This should be embarrassing. FIOS is coming to my street next year and I will be totally gone. And if that doesn’t happen I’m signing up for StarLink. You literally need an ancient desktop computer to get your bill from this lame companies loser website. They should just nationalize the cable ISPs. You guys are nothing but a set of pipes and you prove time and again you shouldn’t be run for profit or competition.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- CSC Holdings, Inc.
- 122 MB
Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Infrequent/Mild Profanity or Crude Humor
- Infrequent/Mild Sexual Content and Nudity
- Infrequent/Mild Mature/Suggestive Themes
- © CSC Holdings, LLC.
With Family Sharing set up, up to six family members can use this app.