MyAccount is our FREE, safe and secure App for Optivo residents.
As one of the largest landlords in the UK, we want to make it as easy as possible for you to get in touch with us.
You can use MyAccount to:
• Contact us
• Report and track repairs
• Pay your rent and/or service charges and view statements
• View your rent breakdown and service charge information
• Update the details we hold about you and those in your household.
The MyAccount App is a quick and easy way to manage your tenancy with Optivo. Download it today to get started.

Please note: If you’re planning to use the MyAccount App for the first time, you’ll need to register. If you’ve already registered for the website version of MyAccount, you will need to register again to use the MyAccount App (the login and password details will then remain separate).
MyAccount can be used by social housing and independent living residents, plus homeowner customers who share a communal area managed by Optivo. MyAccount is not currently suitable for Optivo Student or Keyworker residents.
For more support please visit our website:

What’s New

Version 5.7.1

- Miscellaneous changes and bug fixes

App Privacy

The developer, Optivo Ltd, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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