Optum Personal Care +4

FirstLine is a great Medicare Advantage Benefit! Most of the products are really great and of equal value as other Generic or brand name products. Please remember that the cost of shipping is added into the price of the products! I wish all the different plans had the same amount of benefit value. My wife and I both have, what is supposed to be the same plan. I get $60 per three months and she gets $80 per three months. But the shipping here is usually within two to three Business days! Fantastic service! Thanks, FirstLine!

We're glad to hear that you like the app, and really appreciate the thorough review! Thanks!

My order came to exactly $40 which is my benefit amount. Items were rounded up, 2.99 became 3.00 etc so it was an even $40. I went to the check out page and the total was $40 with zero tax and zero shipping. When I submitted the order it said I exceeded my benefit by .53 (53 cents). Ok I don’t get the math but whatever. So I had the option to add a credit card to pay the overage so I added my credit card and the app “said “ credit card successfully added so when I advanced to the next page to check out I got an error message so I tried 5 more times and each time the same thing happened. I only tried 5 times because you know the definition of insanity…. So I took a tube of toothpaste off my order to get it to go through and it did. I’ll try customer service to try to work around the credit card issue when I have time.

Hello, thanks for your review! When you do have time, please feel free to provide additional details to our customer support team at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.

Developers please for the blind make the scanner audible! To give an example check out the free seen AI app for the blind, there is the channel barcode scanner, and it makes a sound slower and faster according to where you are at for the barcode it gets faster when you get near it and then automatically takes the picture if you had that audible it would be perfect thank you oh yes one other thing please give the option at the sign in to remember ID and password! Can actually be very tedious and difficult when you’re in a store trying to sign in from the perspective of someone blind who has to listen to it all sometimes the stores are noisy and you can’t hear thank you again

Thanks for your feedback; we really appreciate it. We'll pass your suggestions along to our product team; they're always considering ways to make the app better.