Oregon One Mobile 4+

Ok for overview, but needs a lot of work. Expiring passwords every 6 months is beyond stupid. Nobody else, not even online banking does this. Needs face-id, and many things do not work, all it does if take you to an external web address. The app needs to be able to perform these functions, otherwise, it’s nothing more than a link sharing program, with a few nice overviews, but needs more!!!

We want you to have a great experience with the Oregon ONE Mobile app. We’re working every day to make improvements to the app, and we appreciate your patience. Your suggestions help guide that process. If there's additional information you'd like to provide, please reach out to our support team at ONE.Improvements@odhs.oregon.gov.

FINALLY, we are getting caught up with the times as far as the benefits enrollment process goes. This app is SO helpful, and user friendly! I was able to apply, update, and upload necessary documents directly to the application. At one point I was having a phone interview for SNAP benefits and was able to take a photo from my iPhone of my ID and additional documents all while remaining in the line! The agent was able to let me know my first photo was too small/blurry and I was able to retake and make sure everything needed was received. I was approved right then. No waiting. Additionally, I love the inbox feature in the app! This feature gives you copies of documents you also get via USPS. So not waiting a week or more on updates via mail. If other information is needed from you, you know right away and can get it sent over! You can also save documents received which also comes in handy if you need proof of benefits for other assistance options (discounted utilities, internet, passes). I also applied for health benefits seamlessly via this app and uploaded all required documentation using this app! This phone app is awesome and makes a sometimes tedious process much more efficient and easier for people and families in need of important resources in a timely manner! I have yet to run into any issues using this app! 100% recommended!

Thank you for giving us your feedback about the Oregon ONE Mobile app. We're glad to learn that you had a good experience. The best way to apply is online at https://one.oregon.gov or visit your local office. The app does not support applying for new benefits, but we love ideas like that. You can provide more at ONE.Improvements@odhs.oregon.gov.

i’m sorry but i cannot keep track of a new, long, complicated password every three months. somehow no other govt app needs this but you. here’s a thought: use whatever security and/or system social security uses. it’s worked for me for 15 years. you’re welcome.

either that, or fix the app to work with apples password app to generate new ones for me and save them automatically. that isn’t happening, and having me do it is absurd. i’m not a cybersecurity person, i’m a disabled user with (among other things) dyslexias. it’s a nightmare for me to try to do this.

We are sorry that you have had this experience, and we appreciate your feedback about the Oregon ONE Mobile app.

We are in the process of updating our system to allow for additional password formats as thanks to input like yours.

If you have additional feedback, please provide it at ONE.Improvements@odhs.oregon.gov.