OSCAR: home services 4+

The 1st time I used this app — and mind you, it will be the only time I use the app) — I wanted to get my couch along with some chairs cleaned. I didn’t see the “sofa cleaning” option since there are sooo many options to pick from.

So, I choose the “Personalized service” option. The quote that I got back was €45 for the work, which was estimated to be about an hour.

I accepted the offer, and then tried to pay with my Portuguese debit card. The app would not accept the card and wouldn’t provide a helpful error message. I had to select the option to pay in cash.

I booked a service on Monday for an appointment on Wednesday. When the technician arrived she told me it would be €155. She explained that I choose the wrong option in the app. I told her that wasn’t acceptable.

She then called Oscar. She and I spent 30 minutes on the phone with customer service. At which point, I couldn’t kick the technician out of my apartment. My boyfriend said he would go to the ATM to get more cash so we could get the couch cleaned and get the horrible experience over and done.

This is NOT acceptable. More than €100 difference is robbery. I felt forced to pay the difference since the technician was in my apartment. Oscar should have warned me of the price difference before the technician arrived. They had 2 whole days to notify me of the discrepancy.

This app is terrible, they have uncertified technicians. The waste your materials and do not perform the job and they are not held liable of responsible, I even reached out to them on Instagram and they blocked me. Zero accountability, if you want value for your money don’t use this app. Este aplicativo é péssimo, eles têm técnicos não certificados. O desperdício de seus materiais e não realiza o trabalho e eles não são responsabilizados, eu até entrei em contato com eles no Instagram e eles me bloquearam. Zero responsabilidade, se você quiser valor para o seu dinheiro, não use este aplicativo. Esta aplicación es terrible, tienen técnicos no certificados. El desperdicio de sus materiales y no realizan el trabajo y no son responsables, incluso me puse en contacto con ellos en Instagram y me bloquearon. Cero responsabilidad, si quieres un valor para tu dinero, no utilices esta aplicación.

La app es una ruleta rusa de que técnico te puede tocar.
Ellos pueden venir a reparar algo comprar materiales y no poder reparar nada además de hacerte gastar dinero de más.
En la app o soporte no se hace responsable de nada Si quieres mejor soporte busca en otro lado.