OTC Health Solutions 4+

I completely agree with the review written by TelzyA, but want to add that there’s also no way to log out. I shop for both myself and my husband and I needed to log out of my account to log into his and I couldn’t. I had to close the app, wait an hour or more until it finally timed out on its own, and then I could log in into the other account. And that’s not even addressing the fact that the only items this wonderful “benefit“ is good on are CVS brand! And items change monthly so it’s impossible trying to keep up.

We keep getting app updates, and still this app is the WORST pharmacy app of the Health Insurance Companies. Over & over, we work on creating an order, only to get the msg “Oh, oh, something went wrong. Try again.” Or, trying to open the app & it freezes in the process of opening! You can’t set the app up to open with Face or Touch ID. After your online order is processed, it supposedly gives you a chance to “Print Invoice” but no matter how many times you try to do that, nothing comes up to print! After your order is filled & shipped, you get a text that it has been shipped. Shipped by which method??? No tracking information is provided, so all you can do is sit and wait, hoping that when it’s delivered, someone knows it, before a “Porch Pirate” finds it. I could go on with more problems, but I’m getting frustrated just typing this review!

Every time I log in to this app the balances either show up or disappear while I know the balances exist. Secondly, Every product that has the Blue OTC label on its shelf was not eligible at the cash register. This included Kleenex, toothpaste and floss which are all preventive type products. The only product that was eligible was cortisone cream as if only treatment type products are actually eligible. The store person said even though the blue label is there, the specific insurance provider may not consider it eligible. And using the app’s scanner told us nothing at all as we couldn’t even get it to produce any information. If you scan something, it should automatically display information back.