Smart Phone. Smarter Service.

Gain the flexibility and convenience of mobility with performance details of Otis eService.

Informed. Get real-time notifications and access to a complete history of activities about your equipment.

Organized. Request a service call with a few simple clicks on your smartphone and view open service calls as they occur.

Convenience. Access personalized data through one simple performance dashboard and review your equipment’s key operating metrics.

Otis at your fingertips. Contact OTISLINE®, your account rep or customer service.

Otis’ eService is a web-based system providing around –the-clock access to maintenance customer’s elevator performance and service information. The eService mobile application is explicitly for existing maintenance customers with active eService accounts.

Otis eService software supports IOS 8.0 and higher mobile devices.

To learn more visit

What’s New

Version 18.0.0

Performance changes for push notification

Ratings and Reviews

3.7 out of 5
3 Ratings

3 Ratings

princessoftx ,

Great app

Great help seeing calls turned in. The app does run slow. Takes a long time to load. Love the notification feature but again takes a long time to load to where I give up and not review log.

A Vogel ,

Great for "On the Go" Managers

My busiest Clients are those that benefit the most from this user-friendly app. If you want constant access to your building's elevator status - and the ability to place service calls and check status on the go, this is a must have. Very user friendly and quick to get into!

MacaTech ,


Very handy App, Thank You. Just allowed me to report equipment outage. This app will allow for more effective use of eService.


Otis Elevator Company
54.4 MB

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Age Rating
Rated 4+
© 2013, Otis Elevator Company


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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