Now it’s even easier to get hold of Japanese items via Otsukai with our smartphone app!
Just download, log in with your existing account and make a request for the Japanese merchandise you want to add to your collection! Don’t have an Otsukai account? You can sign up to Otsukai from within the app in seconds.

~Otsukai is a Japanese proxy buying service with a difference!~
We connect you with real Japanese users who will help you hunt down those items you’ve been struggling to find!
Just upload a description of the item you are looking for, and the Japanese users will make their move!
If one of their offers catches your eye, you can pay for the item right away and send the user on an errand to get the item for you.

Signing up and requesting is simple!

We especially recommend this service if you:
- Are a lover of Japanese anime, manga or pop culture
- Struggle to get hold of Japan-exclusive items, especially rare items
- Want to pre-order items from Japan
- Hope to get hold of items only available at events in Japan
- Are on the hunt for a particular item, but not sure where to start looking

—— FAQ

“How do I use Otsukai?”

1) Make a request for the Japanese item you are looking for
2) Wait for JP users to search for the item and make you an offer
3) Accept and pay for the offer you like best. Otsukai will safely hold onto your money.
4) Wait for the Friend to get hold of the item and ship it to you
5) Let us know when you receive the item, and we pass the money on to the JP user

“What makes Otsukai different to other proxy-buying services?”

Otsukai is more than just a proxy-buying service. We act as an in-between for you and regular Japanese otaku who can search for the item on your behalf. Some of the things that make us different are:
~ You can ask JP users to hunt for a rare item you haven’t found listed online yet
~ You don’t need to be specific (For example, you can request ‘Badges and keyrings of X from Y’)
~ Request items from Japanese events
~ If the item you want is unavailable, you may get offers with similar items that you didn’t even think of! This is quite popular with our users!

“Does Otsukai charge me? Will I be hit with hidden charges?”

Signing up and making requests is absolutely free. You will never be charged if you don’t purchase an item, no matter how many requests you make.
Otsukai runs on a 10% service charge, which is already included in the offer price. All charges, such as shipping, PayPal charges and our service charge are all calculated at the time that the Friend makes the offer. That means that THE PRICE YOU ARE OFFERED IS THE PRICE YOU WILL PAY. You will never be hit with extra charges from Otsukai.
[Please note that any customs charges are entirely the buyer’s responsibility]

“Is Otsukai safe? Is it not a target place for scammers?”

Otsukai exists for the safety of both you and the JP users. Once you pay for your item, Otsukai will keep the money safe until you have safely received your goodies. We only pass the JP user’s remittance onto them once you have let us know that your item has safely arrived. We will step in right away if we feel there is scamming involved, and we regularly monitor both the requests and offers being made on Otsukai.

“I’m a little confused about something”

Feel free to message our support center if you are unsure of anything.
You can find the link both on our homepage and from within the app.
Our Japanese and English-speaking staff will get back to you as soon as they can.
[Our office hours are 09:00-18:00 Mon-Fri, excluding Japanese national holidays]

What’s New

Version 1.0.3

Fixed some bugs.

Ratings and Reviews

2.9 out of 5
7 Ratings

7 Ratings

TLidd17 ,

Needs a search function

This app is a good tool, but it needs a function that will allow us to search the titles and descriptions of listed products. Right now, everything is only sorted by arbitrary categories. I look forward to this improvement!

Developer Response ,

Hi TLidd17, thank you for your review! We are glad that you like the app.
A search function would be a nice feature and we are thinking about adding one, but as we are not like any other store where you have to search for items yourself we didn't do it so far. If you would like to search for what other users were requesting, what Japanese users were offering you can always take a look at our website. There are much more features on the website than on our app. We have a search function and you can also purchase Open Offers, which are offers made not only to the Requester themselves but to any user.

Once again, thank you so much for your review and hopefully we can show you our improvement soon.
Kind regards,
The Otsukai Support Team

Viridee ,


I wouldn’t recommend this app to anyone. The prices are outrageous and it doesn’t allow you to search any titles. All you can do is like by category such as “plushies, figures, ...”. You can’t request items unless someone has already posted it. It’s horrible. You’re better off searching on the web for what you’re looking for.

Developer Response ,

Hi Viridee,
Thank you for your review! We have to admit that some prices on Otsukai seem to be very expensive. However, these are the final prices our users pay as they include all the fees (Otsukai 10%, PayPal 8%, item cost, shipping within Japan, shipping to you, packaging, label printing etc.). Otsukai will never ask for a second payment.
The reason why we haven't implemented a search function into the app is because Otsukai is different from other stores, where you have to search for your items yourself. On Otsukai you can request any item you would like to purchase. Our Japanese users will then make you offers if they can find the exact same item. In some cases you may even get other/similar items.
Therefore, we think that you may have misunderstood how this app works. After you open the app and log in, there is a big plus symbol in the middle of your lower screen. By clicking onto this plus you can create a Request to your likings with pictures, descriptions, links of the things you are looking for.

If you really need a search function, we recommend you to look at our website here

The website has more features as more people are working on the website than the app, which is unfortunate.

Please check our Beginner's Guide here

And if you ever have any problems or questions, please don't hesitate in writing us a ticket here:

We hope, you can give us a second chance as we are constantly working on improving the app.

Kind regards,
Your Otsukai Support Team

Mara_Lilim ,

Can’t use

I logged into my account on the app and it shows that I successfully logged in. However whenever I go to the second tab or try to look at my requests I keep getting the same error message: “Request failed because json can not convert”.

Developer Response ,

Hi Mara_Lilim, thank you so much for bringing this issue to our attention. Our developer is currently working on fixing this issue and a patch will be released with the next update. We are so sorry for the inconvenience and hope you will still enjoy using our browser version.


Gradus inc.
40.2 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Rated 12+ for the following:
Infrequent/Mild Mature/Suggestive Themes
Infrequent/Mild Sexual Content and Nudity
Infrequent/Mild Profanity or Crude Humor
Infrequent/Mild Horror/Fear Themes
Infrequent/Mild Cartoon or Fantasy Violence
© Gradus inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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