Ounass Luxury Shopping اُناس

Name: Ounass Luxury Shopping اُناس
Rating: 4.6 (22274 reviews)
Author: Al Tayer Insignia LLC

Luxury Fashion Online Shopping

Free

22K Ratings
Ages

4+
Years
Category

Shopping
Developer

Al Tayer Insignia LLC
Language

EN
+ 1 More
Size

91.9
MB

The Middle East’s Definitive Home of Luxury. Shop women, men and kids clothing, shoes, bags, accessories, fine jewellery, beauty and home from the best international and local designers. Why our customers shop at Ounass: 2-hour delivery in Dubai Free delivery and returns (T&Cs apply) The best offers and exclusive sales (enable Push Notifications to be alerted) Apple Pay for fast and easy checkout Over 2,000 luxury brands Exclusive designer collections you won’t find anywhere else Luxury packaging Complimentary Personal Shopping WhatsApp our Customer Care team 7 days a week Ramadan Shop and Eid Gifting Wedding Shop Popular designer brands available at Ounass: Gucci Valentino Balenciaga Prada Chloé Dolce & Gabbana Fendi Off-White Bottega Veneta Emporio Armani SAFiYAA Chador Dreema By Huda AlSuhaim La Mer Memo Paris Diptyque Wauw Capow by Bang Bang Charabia Raspberry Plum Ounass launched 15.12.2016 as Al Tayer Group’s first, exclusively digital, luxury e-commerce site. The Definitive Home of Luxury, Ounass boasts the widest range of top-tier designers throughout the Middle East. Ounass is dedicated to impeccable local talent and local service alike, currently operating exclusively within the Middle East. Based in the new capital of fashion, Dubai, we provide a 2-hour delivery service within Dubai as well as express delivery to GCC countries. Our extensive array of evening gowns and coveted seasonal pieces will arrive in our elegant signature packaging. An easy returns procedure can be coordinated by our exceptional Customer Care team (available from 10am-10pm, 7 days a week). You can also benefit from our complimentary Personal Shopping service which is tailored to suit your specific needs.

Ratings & Reviews

4.6

out of 5

22K Ratings

Thank you to Ounass’ Mohamad Abbas
03/15/2023

fromBeirut2Dubai
I would like to say that Mohamad Abbas from Ounass customer service, was most kind and polite. He called me after I returned an item to Ounass and listened to me as I made my case for the return of the item. He took down all the facts, understood the situation and I believe was instrumental in my return getting approved. All through the exchange, he was very polite and attentive. He made me believe in Ounass and made me want to become a regular customer. I thank him and Ounass very much 🙏🏻
Thank you to Ounass’ Mohamad Abbas
03/15/2023

fromBeirut2Dubai

I would like to say that Mohamad Abbas from Ounass customer service, was most kind and polite. He called me after I returned an item to Ounass and listened to me as I made my case for the return of the item. He took down all the facts, understood the situation and I believe was instrumental in my return getting approved. All through the exchange, he was very polite and attentive. He made me believe in Ounass and made me want to become a regular customer. I thank him and Ounass very much 🙏🏻
Delivery not on time and subpar customer service
09/07/2024

dS- DBX
Ive now spent more than 7 hours and counting waiting on a delivery because this company can’t seem to keep their promises of when something will be delivered. This has gone on for two days in a row now. And despite requests, they won’t leave my order at the door since I can’t accommodate their inaccurate delivery promises and be a prisoner to my home. Contacted their customer service who spent an hour back and forth in WhatsApp to provide me with no solution whatsoever and never apologized once. And responded with excuses about how their team had too much pressure to be able to respond timely…I understand that they might not be properly staffed so shame on Ounass but also please learn how far a simple “I’m so sorry” can take you. This “luxury” company is disappointing- will order elsewhere in the future since no remedy has been provided.
Delivery not on time and subpar customer service
09/07/2024

dS- DBX

Ive now spent more than 7 hours and counting waiting on a delivery because this company can’t seem to keep their promises of when something will be delivered. This has gone on for two days in a row now. And despite requests, they won’t leave my order at the door since I can’t accommodate their inaccurate delivery promises and be a prisoner to my home. Contacted their customer service who spent an hour back and forth in WhatsApp to provide me with no solution whatsoever and never apologized once. And responded with excuses about how their team had too much pressure to be able to respond timely…I understand that they might not be properly staffed so shame on Ounass but also please learn how far a simple “I’m so sorry” can take you. This “luxury” company is disappointing- will order elsewhere in the future since no remedy has been provided.
They Sold me fake shoes from Gucci
05/13/2022

Y. Z
I ordered for the first time from this warehouse a pair of shoes from Gucci, and surprisingly one of them is bigger than the other one. I thought maybe the leather needs some time to shrink or something like that because it is brand new. However, It didn't. So I had to email them a detailed email about the problem and they replied with questions I already answered in my email. I told them there's nothing wrong with my right foot. It's just your fake shoe, Can you replace it with the same size. After that email, they never answered again. It was my first order and it'll be my last one.I had to tell all my friends to stop buying expensive stuff to not face the same destiny that I faced, and I'm telling you guys to be careful. They don't care but you have to be careful with these people.

Developer Response
Hello Y. Z, we completely understand your frustration and we apologize for any inconvenience this has caused you.Kindly contact our customer service team by phone or WhatsApp and provide us with this case number: 01645479 and rest assured that the needful will be done to make sure that this matter gets sorted out at the soonest possible.Phone call:UAE toll-free phone number 800 686277KSA toll free phone number 800 844 0687 (STC) or 800 850 0332 (Mobily)WhatsApp:Chat with us and share media files by adding 00971 529291013Thank you.
They Sold me fake shoes from Gucci
05/13/2022

Y. Z

I ordered for the first time from this warehouse a pair of shoes from Gucci, and surprisingly one of them is bigger than the other one. I thought maybe the leather needs some time to shrink or something like that because it is brand new. However, It didn't. So I had to email them a detailed email about the problem and they replied with questions I already answered in my email. I told them there's nothing wrong with my right foot. It's just your fake shoe, Can you replace it with the same size. After that email, they never answered again. It was my first order and it'll be my last one.I had to tell all my friends to stop buying expensive stuff to not face the same destiny that I faced, and I'm telling you guys to be careful. They don't care but you have to be careful with these people.
Developer Response 05/17/2022
Hello Y. Z, we completely understand your frustration and we apologize for any inconvenience this has caused you.Kindly contact our customer service team by phone or WhatsApp and provide us with this case number: 01645479 and rest assured that the needful will be done to make sure that this matter gets sorted out at the soonest possible.Phone call:UAE toll-free phone number 800 686277KSA toll free phone number 800 844 0687 (STC) or 800 850 0332 (Mobily)WhatsApp:Chat with us and share media files by adding 00971 529291013Thank you.
Love the app
05/23/2023

Alphalipoicacid
Flawless app experience and amazing 2 hour delivery service. Would be great if you could list makeup items once and then have us choose the color instead of listing every color as a separate item. Really hard to select/compare colors for lipsticks and foundations that way.
Love the app
05/23/2023

Alphalipoicacid

Flawless app experience and amazing 2 hour delivery service. Would be great if you could list makeup items once and then have us choose the color instead of listing every color as a separate item. Really hard to select/compare colors for lipsticks and foundations that way.

We’ve made some behind-the-scenes tech updates to keep your shopping smooth, easy and always up-to-date with the latest features.

Version 2.196.0

53m ago

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