Ounass Luxury Shopping اُنا‪س‬ 4+

I would like to say that Mohamad Abbas from Ounass customer service, was most kind and polite. He called me after I returned an item to Ounass and listened to me as I made my case for the return of the item. He took down all the facts, understood the situation and I believe was instrumental in my return getting approved. All through the exchange, he was very polite and attentive. He made me believe in Ounass and made me want to become a regular customer. I thank him and Ounass very much 🙏🏻

‏ounass تطبيق نصب واحتيال اشتريت منهم فستان ومع الأسف المقاس كان صغير رجعت الفستان لهم ووافقوا على عملية الارجاع . لكن مارجعوا لي فلوس وصار لي شهر الآن اطالبهم بفلوسي .قاموا بالتلاعب والاحتيال داخل التطبيق واظهروا انه انتهت عملية الارجاع . كلمتهم في الانستقرام لااحد يرد وايضا في الواتساب والايميل ورقم التليفون لااحد يرد . ثم قمت بكتابة هاشتاق #ounass_تطبيق_نصب_واحتيال . تحت الصور فأوقفوني الان كيف استرجع فلوسي ؟ انصح الجميع بعدم تنزيل هذا التطبيق السئ لأنه يقوم بعملية نصب واحتيال ولا يستحق ان يكون موجود في الأبل ستور .

ounass scam application I bought a dress from them and unfortunately the size was small, I returned the dress to them and they agreed to the return process. But they returned me money, and now I have a month to ask them for my money. They manipulated and fraud within the application and showed that the return process has ended. Their word on Instagram, no one replied, and also on WhatsApp, email, and phone number, no one answered. Then I wrote the hashtag #ounass_application and fraud. Under the pictures, stop me now, how do I get my money back? I advise everyone not to download this bad application because it is a scam and does not deserve to be present in the Apple Store.

Ive now spent more than 7 hours and counting waiting on a delivery because this company can’t seem to keep their promises of when something will be delivered. This has gone on for two days in a row now. And despite requests, they won’t leave my order at the door since I can’t accommodate their inaccurate delivery promises and be a prisoner to my home. Contacted their customer service who spent an hour back and forth in WhatsApp to provide me with no solution whatsoever and never apologized once. And responded with excuses about how their team had too much pressure to be able to respond timely…I understand that they might not be properly staffed so shame on Ounass but also please learn how far a simple “I’m so sorry” can take you. This “luxury” company is disappointing- will order elsewhere in the future since no remedy has been provided.