One thing that I just recently found after I’ve been off of this app for a while, and that did not show up when I had the app on my phone, where his messages from men that I’ve never seen that went into my spam file. So while on this app, check your spam file tool so sorry to all those men that I never responded to because I never knew about you. The other thing is for men and women to look out for if a man or a woman wants you to go off to a different texting messages system and I threw a regular text message on your phone. I want you to download one either through your Gmail. Or another app they are a scammer. Also, if they claim that they’re gonna meet you and then all of a sudden no longer can meet scammer and shortly after that something happens to them like losing their credit cards. Or something went wrong with your bank account and they need your help and want you to send the money. Don’t do it. They are scammers if they can’t meet you within the first week or two face-to-face don’t bother. Cause they’re probably living in another country. And another heads up. If it looks like a professional picture it’s probably a scammer . please some of the pictures I’ve seen our basically just a nose . you need to show your whole face in your pictures. Just thought these are things you should look out for. I have found somebody on another site.

UPDATE:account back online but I had to do a lot of detective work and provide proof of the hack. No response or indication they restored my account. I just tried to login and it went. So, before you appeal a ban get plenty of facts to provide them. Every thing I had provided , they had as well. This could be a better app if they improved their support services. Upgraded from a 1 star to 3 because they eventually had someone fix this. ORIGINAL POST 30 days after paying for 6 month premium membership I was suddenly locked out. No notification. Can’t get a response from them. Just that I violated community standards and terms of conditions. This happened just after someone messaged me in what seemed to be a hacked account trying to run a romance scam. When I didn’t play along, the message disappeared and within minutes I am locked out. I have auto renewal and can’t login to turn that off or delete me acct/info. No way to contact the company. Phone number only refer to online help or email link. Neither are helpful. STAY AWAY. I READ REVIEWS AND IGNORED THE WARNING.

I used to be on this app and had issues with uploading photos before but finally got them complete. Just got back on site and went to upload new Photos and successfully got 3 photos to start. Went back to upload more and wouldn’t allow said I needed to give permission in settings. My setting showed for their app photos was on. Emailed them and they told me they had removed one of my photos for not following guidelines?? It was a picture zoomed in of two drinks toasting? Emailed again and no response. Called only auto hold. Emailed no response. Called today, did not select technical support but “other” #6, and was told issue with my phone. I said it still showed access and I had not changed anything. He was Very condescending to me and told me it wasn’t a technical issue. When asked what kind of issue it was he just said issue with my phone but wanted me to remove app and reinstall. Wanted to stay on phone with me. However his tone was so off putting with his dog barking in background I said I’ll reinstall & would call back if needed additional help. Well reinstalled and now settings doesn’t even give me option to allow photos for their app. Guess I’ll have to call again but so frustrating and 🤞

I recently downloaded the app and made an account for the first time. However less than an hour later when attempting to return to the app and login a pop up appeared saying access to my account had been blocked. After emailing OutTime help like instructed, and using the provided link, the only responses I received told me to fill out a ban appeal. After 3 days of not hearing anything I sent out another email asking for an update and was again instructed to fill out a ban appeal and that no further messages would be received. I filled out that second ban appeal about 5 days ago and still have heard nothing, not have I been able to log back into my account.Things to note, I was never given any warning that my account was reported, suspected of fraud, or that it was being considered to be banned. I was never once told that I was going to be banned, nor have I even been told why. My only hunch is that maybe one of the pictures I submitted was considered inappropriate? However no nudes were used and again I was never told that any picture was considered inappropriate or violated any guidelines. I am very dissatisfied with the minimal and poor communication from the help team, and that my account still cannot be accessed for reasons that have not been made clear to me at any time.

I tried the paid membership for a month because the free membership had almost zero functionality. The paid version was better but still had less functionality than other sites. Not sure if this is typical of anything in the Match group of apps. Very disappointed that after I went back to the free version almost all the messages I had previously sent were no longer accessible, even for people I had matched with. And I could only message the apps “top picks” now. Very disappointing that I couldn’t message non top picks even after officially matching. And previous matches were no longer available if they weren’t already a “top pick”. Very close to wanting to delete the app because the paid membership wasn’t worth it.UPDATE: They recently made the site even *less* functional for free users, taking away the ability to see who had looked at your profile unless you paid. That was the last straw! I deleted my account and deleted the app off my phone. For an app that’s been around for a while they’ve been acting very scammy. I will never use this app again or any of the Match group apps. I would have had better luck with a true pop-up scam app. I would have given zero stars if that was an option. STAY AWAY FROM THIS WORTHLESS APP!!!

While I’ve found several gentlemen to date/get acquainted with I wasn’t thrilled with the overall app. Many of the profiles for guys are scammers. Their profile is well written but when they start communicating one finds their English to be quite poor to the point where it’s obviously not their first language. Some of the posters lie about their appearance. The guy who turned out to be way over 300 pounds and had trouble walking did not even vaguely match his photos. You might strike gold here. I found one particular guy who may work out romantically but there are plenty of these guys who are delusional if not downright liars. One guy just wanted phone sex free. No dates. No getting to know each other. Just phone sex. Others post profiles where the description of their perfect woman sounds more like they are searching for the perfect dog. If you want loyal, agreeable always, and obedient, check out the local pound, not a dating website! Good grief!

Joined for first time ever. Got someone interested the first day. I thought wow. He was pretty handsome. Flattered. He was charming. Talked for a few days and we seemed to hit it off. Then he started to scam me, I was vulnerable. Have been working with their Care Team, only through email, haven’t found a phone number. They have been very slow and are acting like I am the scammer. This “match” stole my profile info and set-up a bogus profile and use my charge info to pay for it. Be very very careful. If they don’t want to meet you, reasonably soon, they maybe a scammer. Also follow every precaution.Just to follow-up, to be fair OurTime finally tried to contact me, however it took a lot to get them to pay attention. They are still asking the same info I provided two weeks ago. They did finally did issue a refund. Only thing I can say is if you go to any dating site. Do not communicate with anyone off of the dating site message board and do not offer any answers that might give any personal info, especially if they won’t meet you in person. There are probably 100s of scammers looking for vulnerable individuals. People that are not as technically advanced as they are.

I continue to get the majority of recommendations of White men. I am interested in finding someone from my race and culture. Our Time does not dig past a person’s surface to find out what the client is personally looking for in a mate. You just send random people to your clients. For me, yesterday was my first day and I’m very disappointed in your last of research on OurTime’s part to do any work besides collecting and banking the fees to actually find someone one would actually be interested in meeting according to the client’s personal profile. I wanted to test your services out prior to committing significant funds to finance this venture. I submitted a review saying this exact thing yesterday, and I bet my last dollar that OurTime did not read it as I looked at a couple of your recommendations this morning with the same results as yesterday so my disappointment continues. I will not be renewing for further time but I guess, as usual in life, the Dominant Group is disregarding people of color and their needs. DO BETTER, OurTime. Don’t just collect money without actually trying to find your clients someone they might actually be interested in.

Let’s begin with a lack of performance for this website, application, etc. it is lame with fake profiles, poor administration, and no contact phone number to address issues. After multiple rounds of emails through their client portal if you became clear that they had no intention on addressing my concerns, which were based on unfounded reports to my account, probably by next Friend or something ridiculous as opposed to protecting innocent people. Had they investigated properly? They would’ve found that I’ve done nothing inconsistent with their terms of service, which they claimed I violated. After pressing them, I found that, they hired flunkies to run their customer service department and upper management. After asking for my money back, they terminated my account. How convenient.I’ve only been on a couple other websites over the years between relationships and I can tell you that this one is the worst there’s no accountability and no one to talk to about constructive concerns regarding their platform buyer. Beware you’re more likely to find someone to date by running into them at the grocery store

My main compliant with this app is that the customer services is awful!!! Customer service is actually non-existant! After using the app for about a month as a paid subscriber, I was not able to access the site anymore. The site prompted me to reset my password for “security reasons” whenever I tried to log in. After following the prompts to reset my password, I never received any emails with the link to reset. I tried multiple times over multiple days going through the process to reset my password but still no emails with the link. I tried to I contact customer services multiple times with no real solutions other than generic troubleshooting steps. I looked up a phone number for the site on the web but the number did not lead to any solutions as I was unable to get a real person or even any automated prompts as well. It seemed like a dummy number. Bottom line if you have any issues with the site you can forget about getting ANY help from there so called customer service.