Rented a higher end RV to go beach camping for the forth of July weekend. Arrived at the site and after unpacking, opened the sink drawer to find a family of roaches running around. There were roach traps and roach spray, but a roach issue had never been disclosed to us. We thought about roughing through it, but then opened the drawer under the table area where our five year old daughter was going to sleep. Surprise. More roaches. We packed up and returned the RV the same day. It’s been five days since the incident and I have not yet received a refund. Customer service said sorry and that someone from a disputes team would be in touch. No one has contacted me yet. I’m not sure anyone would want a hotel room with roaches, an Airbnb with roaches or an RV with roaches. It’s just downright gross. Host was kind and helpful, but also overlooked multiple things (linens were stained, no pillow cases, black mold on curtains, undisclosed dash cam that recorded our conversations, fridge was dirty and had not been cleaned). RV drove well and host was pleasant to work with, which is why this is not a one star review. I just wish outdoorsy would have taken my issue more seriously and made it a priority to address and resolve. Also, a day after unloading, my wife found a roach inside our house and now we need to pay for an exterminator to come. Just an all around nightmare situation caused by lazy hosts and mediocre platform rules.

This app seemed like Airbnb for rvs, however between one app issues, atrocious customer service and shady owners I feel completely ripped off. Owner mark gondola tried to charge me 400 extra dollars for my pet two days before trip. Then upon return of trailer immediately let me know I would not be receiving my 500 dollar security deposit and proceeded to insist I “unhitch and leave” before I even had time to park the trailer. Proceeded to speak to me very loud and abrasively while attempting to unhitch than threatened to call police if we did not leave immediately. As a brown man in the United States in the time of George Floyd this was exceptionally uncomfortable. I thought that calling customer service after leaving would help. Outdoorsy seems to have outsourced their customer support to another country . They told me the dispute department would be in touch with me and because the owner had not followed proper return protocols I would have a good chance of getting my deposit back, however, never offered me anything for the disrespect and horrible experience I had with the owner. The dispute claims department does not talk to me on phone or provide number to reach them ... only template emails .... it has now been five weeks since my security deposit was taken from me and this situation is not resolved.... I feel like I must take legal action.... 500 dollars is not a small sum. Please don’t use this app guys

I had a horrible experience with my recent rental through Outdoorsy. I booked an RV that advertised a full refund policy. Upon finding out that the seatbelt was not safe for my children, I cancelled my booking just a few days later (and several months before the trip). I waited and waited for months to get refunded. The owner refused to refund regardless of his advertised policy and Outdoorsy did nothing about it and did not help follow up with the owner about the falsely advertised refund policy. The owner is still operating normally and still advertises the same policy even though he’s proven he will not honor it. I tried disputing my credit charges but my credit card company couldn’t get the money back because this was deemed a “legitimate booking” even though service was never rendered. Outdoorsy kept telling me that they don’t process the refund and I had to work with the owner directly. Outdoorsy obviously cares more about its recurring revenue from owners posting on their site than the integrity of information advertised on their website. You should not collect any service fee from us if you’re not going to provide any sort of “service” here!! BTW - I did not even get the Outdoorsy service fee charge back either! Be careful of scams and expect zero customer service, support or accountability from Outdoorsy. WORST EXPERIENCE EVER!

I rarely post negative reviews. In this case it was so bad I exhausted all options but to post a negative review and warn you not to use this service. Similar to AirBnB , outdoorsy is for RV rentals. I rented an RV for 3 weeks and the trip was fine. Then once I turned in the RV the problems started. There was a ding in the windshield that was caused by a bird hitting the windshield. The owner wanted to charge me $800 for a new windshield. I called Safelight and they could do the repair for $200. Second of all if you rented an AirBNB or rental car and the windshield chipped they wouldn’t charge you for a new window. Second is the support in the bed frame broke. Mind you we Never slept in the RV we only used it for transportation to our AirBnB and used hotels along the way. I laid down down at a rest stop since I was doing the driving and it cost me $300 because they are making me pay for that too. I am only 195 pounds so it’s not like I am grossly overweight or anything. Also I never received an estimate they just charged. Complete rip-off as I spent $4k for my rental and now they are trying to charge another $1200. I will never use the app again and I recommend you steer clear and rent from Cruise America or a local RV company where they are more accommodating. Please don’t make the same mistake I did. Steer clear of this App. It is NOT AirBnB for RVs.