Bed Bath & Beyond 4+

Our little resort

There was alittle hiccup with our delivery time and customer service from delivery was very quick and helpful to help resolve the issue because our contractor who was putting it together was coming on the day that the mix up happened anyway we were so impressed with how fast and caring customer service took care of the situation and us. Once we got the pergola we decided that we would get our best friends to come over and we would just try and put it together ourselves and WOW it was pretty easy, once we found the center and layed out all parts as they were labeled then it flows like water. We all had our part . I was in charge of hardware, and the guys put what was read from my best friend AKA project manager we called her together and we started 5:30pm and complete it at 11:46pm. And we are absolutely thrilled and love it. Sturdy and worth every penny.

Sent wrong size & charged $18 return shipping!!!!

I thought I found an item I’ve bought before on Overstock for less expensive so I ordered it, however I went to the page where I select the size and all the different sizes were different prices. I selected the right size and somehow that got changed in checkout because when the arrived it was the complete wrong size. I tried to process the return online but when I did they tried to say it was buyer’s remorse and therefore my fault and said they were going to charge me $18 for shipping!!! It was not like I misjudged what size I needed and chose the wrong one, I knew what size I needed and selected it and somehow during their super complicated checkout process it got changed—not my fault, the app’s fault of anything. $18 would have been close to half the price of the item and completely pointless. Eventually I had to dig up their customer service phone number, which I could not find on the all anywhere, and call. The first person I spoke with told me he was going to look into something and I though I was maybe on hold or something but 5 mi it’s later I was disconnected. So I called and the next person helped me. Thankfully there was not a long hold when I called. Not sure why anyone would order from here lack of free return shipping is bad enough but $18 for return shipping on something that weighs almost nothing and comes in a super small box is theft.

Developer Response ,

We would love to look into this for you! Please email the order details to us at social@overstock.com so we can help.

Rip off

Ordered a $900 wardrobe. Shipping estimated in about 2-3 weeks. A few hours later, I changed my mind and didn’t want it anymore. I went on the app, but there was no cancelation option readily available. Had to go through customer service via text first. Representatives- I must say- have been quick to reply and polite. However, since the order had apparently already “left the warehouse” (although no shipping confirmation email had arrived yet upon my fist contact with the customer support. Oddly, I received it just shortly after I texted with the operator and for a quite earlier delivery than expected…) the nightmare started. Went back and forth with service, but long story short, I was gonna be charged $230+ for the “return” of an item I hadn’t received yet (re-ruote). Apparently there was absolutely no way around this bc the item was going to be transported by freight and not courier… Only with some imploring I managed to get a $50 discount… Bottom line: I’m paying $180 for the literal nothing. Use Wayfair, much better and more honest customer service. I typically use that, but went with overstock this once due to a better Sale on the same item. Won’t do this mistake again. App and profile are being canceled now. AMF.