OXYGEN: Mobile Banking 4+

Oxygen

After spending an hour or more unsuccessfully trying to open 2 other online banking accounts, I told myself that I would try only one more. I was far from optimistic. I had become very frustrated because of the wasted time I had spent failing to open and set up accounts for, among others, N26 & PCN. Oxygen was next in the queue, so I cynically downloaded the app and began what I expected to be another failed attempt.
The sign up and verification process was first and I was immediately surprised at how easy and fast I was able to successfully open my Oxygen account. Almost before I knew it, I was told that my personal info was accepted, my account was approved and an Oxygen Visa debit card was on it’s way to me. I was already able to use a virtual card if I needed to as well. The Oxygen App is very user friendly and has an extremely slick appearance. I quickly realized that Oxygen was something I definitely needed, in more ways than one.
Kudos to the developers for creating an extremely likeable and efficient application with several very unique features. This is how it is supposed to be.
I rarely give 5 star app reviews so quickly because I have learned that just because it looks great at first, that doesn’t mean it will hold up. I have a couple other excellent online banking accounts but I have a feeling that Oxygen is going to be a favorite for me.

Developer Response ,

@Djdonny2 - WOW! A huge thank you from everyone here at Oxygen for this review. We are always looking to impress our customers and provide the best customer service. 🤩

I hate to leave this review because I use to LOVE this bank

I’ve always sworn by this bank account and told everyone I could to get it- like it was legit the very best one out there. HOWEVER, when they couldn’t leave well enough alone and updated the app to this dark themed oxygen fire etc. all it does now is crash, CONSTANTLY. I open my app up and 8 out of 10 times it crashes upon opening and tells me my account is not active when I’m clearly looking at my funds behind this supposed error message. So I always and I do mean ALWAYS, have to close it and open it again anoint 5 or 6 times for it to finally stop crashing and giving me an error message. I’ve been in the check out line and forgot to unlock my card before I came in the store and literally had to stand there trying to open the app to unlock my card but of course as always it crashed and told me I didnt have an account. So I had to stand there holding up the line until the Oxygen app finally got its life together and opened up for me. It was awful.. Again I use to absolutely LOVE this app. But now- with the update, it’s completely useless. I cant even recommended it anymore, it will legit make you throw your phone smh. Honest review.

Have had ZERO problems!

I’ve had multiple online banking accounts and nothing compares to the standards upheld by Oxygen. It’s even better than Wells Fargo in some ways. I came here to leave a good review and was astonished to see so many people disappointed. I will say, I haven’t had a reason to contact customer service via phone yet. However, I did have a chat with them online and things were resolved rather quickly. I appreciate the upgrades to the newer cards and their capabilities along with the benefits of having them. The benefits are amazing. I also take full advantage of their savings account which allows me to set a goal that is super helpful. I do hope that they are able to acknowledge everyone’s concern. Customer service and consumer acknowledgment is equally as important to me as the benefits of banking with Oxygen. If the customer service is poor, the quality of the service provided might as well be also.

Update: there’s been too many times I was unable to access my own money. And it’s usually because their system is down. If you have big money transactions, this card is probably not for you. It won’t allow you to pull out over $2500 and there’s nothing they can do to increase that. It no longer has the option to see free ATM’s, their customer support is not the worst but it isn’t the best either. If their system shuts down and you don’t have money stored anywhere else, GOOD LUCK. Hopefully you’re not stuck traveling.

Developer Response ,

Hello, we're sorry to hear about your experience. We are always working hard to improve and thanks for your feedback.
Please refer to this help article to locate Allpoint ATMs. https://oxygen.us/help/kb002-does-oxygen-have-a-fee-free-atm-network/