P.F. Chang's 12+

Huntsville, AL (Bridge St)

I was SO pleased with the service and meal we received a couple of weeks ago on our first visit! I have Celiac Disease so to find a great place that knows how to keep food gluten free is such a wonderful thing for me! We have eaten there about 6 times in 2’ish weeks - I can’t help myself. Today, for the first time, I was a little disappointed with my to go order. I called to just let a manager know. A manager named Greg came on the line, listened to my complaint and completely went above and beyond to make it more than right for me!!! I could not be any more pleased with how he turned my whole ‘sad’ situation around. I will definitely continue ordering this amazing gluten free food (Mongolian beef & fried rice) and supporting our local PF Changs! Thanks again Greg!!

Missing Features

The app is adequate at placing a simple order but lacks a way to put special instructions and/or deal with an issue. There isn’t a text field for special instructions and the pre-built options are too limited. There isn’t an easy way to deal with mistakes. Today I put in a delivery order and when it arrived they had forgot a couple items, I called to get a refund because there’s no way to chat with someone or put in for a missing item. The manager told me they can’t refund because the order is completed through DoorDash and I needed to contact DoorDash. I tried to contact DoorDash but the order isn’t under my account because it was made through the P.F. Chang’s app so there’s no way for me to talk to support because they require me to choose from DoorDash orders I’ve placed and that order isn’t listed because it’s through the P.F. app. I’ve sent a message to “contact us” on the P.F. app but they should have a system built in the app for these occupancies because they forget items often.

Respuesta del desarrollador ,

We'll look into this issue for you. Please send us a note at https://www.pfchangs.com/contact-us so that we can follow up.

Ok but more options available via online ordering

The app works okay however there are options available via the web site that aren’t via the app. Example: ordering lunch bowls. App doesn’t let you add on soup or appetizer to the bowls however you can online. (You can order ala cart via the app however at higher price than as add on.). Also, the hours/days for our local stores are not correct in the app stating that they are closed on Sunday and Monday while online says they are open 7 days. I deducted two stars, one for the lack of options and one for incorrect info. I wouldn’t have even realized this if I hadn’t gone to the website to verify the hours.

Respuesta del desarrollador ,

Thanks for reaching out, we’re sorry for the frustration and would like to hear more about your experience. Can you reach out to us at pfchangs.com/contact-us? Thanks!