Customer engagement is no longer a series of one-off experiences - it is an ongoing dialogue. This is why live interactions are so important for your business. Doesn't matter if you’re on the road or simply away from your computer, Paldesk provides existing users with the opportunity to deliver exceptional support service any time, anywhere.
The Paldesk mobile app main features include:
•Chat with your customers directly
•View, manage and resolve all active conversations
•Receive and manage chat notifications
•Change availability status
Mail - Sending new mail and replying to mail is vastly improved.
Unassigned conversation preview - Agents are now able to preview conversation before accepting it.
Live Translation - Agents can now translate live conversations.
Other - Performance optimization and some minor bug fixing.
With Family Sharing set up, up to six family members can use this app.