iPhone Screenshots


PaloAlto311 is a multi-platform solution for providing Palo Alto residents, businesses, and visitors access to a set of local government-provided services, 24-hours a day, 7 days a week. With this smartphone app, service requests such as reporting a street issue is easily submitted by completing a short description of the request. A picture of the issue can be included in order to provide additional details. The app will automatically know the issue location and will ensure that the issue is sent to the appropriate department at the City. The submitter will be able to track the request all the way through its resolution right from the phone.

What’s New

Version 4.1.2

New in v4.1.2:
- Bug fixes

Ratings and Reviews

1.8 out of 5
8 Ratings

8 Ratings

Austin Conlon ,

This needs to be updated

At the very least the letterbox should be removed to improve the app for modern devices.

gcs in Palo Alto ,

A step back from the previous version

Even slower than the last version to display notifications (now called alerts). Frequently shows a blank screen for an alert after churning away for several minutes. Still now apparent way of dismissing alerts that one’s viewed.

A pity. The app is otherwise very useful.

Calm Logic ,


Used several times to great effect. Now tried 3 times and app and 1 time on website and they ALL CRASHED!

App Privacy

The developer, City of Palo Alto, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


City of Palo Alto
31.6 MB

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Arabic, Chinese, French, German, Greek, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Serbian, Spanish, Turkish, Vietnamese

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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