PaloAlto311 4+

City of Palo Alto

Designed for iPhone

    • 1.9 • 10 Ratings
    • Free

iPhone Screenshots


PaloAlto311 is a multi-platform solution for providing Palo Alto residents, businesses, and visitors access to a set of local government-provided services, 24-hours a day, 7 days a week. With this smartphone app, service requests such as reporting a street issue is easily submitted by completing a short description of the request. A picture of the issue can be included in order to provide additional details. The app will automatically know the issue location and will ensure that the issue is sent to the appropriate department at the City. The submitter will be able to track the request all the way through its resolution right from the phone.

What’s New

Version 4.3.0

New in v4.3:
- New UI Design
- New ICON
- Improved ADA compliance
- Sign in with Apple
- Bug fixes

Ratings and Reviews

1.9 out of 5
10 Ratings

10 Ratings

Calm Logic ,


Used several times to great effect. Now tried 3 times and app and 1 time on website and they ALL CRASHED!

Now it won’t sign up with new password or skip.

gcs in Palo Alto ,

A step back from the previous version

Even slower than the last version to display notifications (now called alerts). Frequently shows a blank screen for an alert after churning away for several minutes. Still now apparent way of dismissing alerts that one’s viewed.

A pity. The app is otherwise very useful.

Austin Conlon ,

This needs to be updated

At the very least the letterbox should be removed to improve the app for modern devices.

App Privacy

The developer, City of Palo Alto, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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