Parcel Pending Mobile is an easy-to-use, minified version of the Parcel Pending resident portal. Our goal is to make your package management experience as pain-free as possible; simply log in with your Parcel Pending username or phone number and password and you will be able to:
- View your pending package information
- Open the package door (if Bluetooth is enabled)
- View your package history
- View your payment history
- Add and edit your payment information
- Edit your contact information and preferences
- Complete registration from your phone
- Call or email your leasing office or Parcel Pending support
- Set or cancel an upcoming vacation
- Receive push notifications
We are always looking to improve our services and systems, so please let us know how we can better help you!
Please Note: Registration is geared towards property-imported users that do not have to go through registering themselves manually. However, until every property that uses Parcel Pending uses the importer process, the manual process is still in place for non-imported residents.
- Fixed bug when saving PIN.
- Fixed card scanning in billing section.
- Added UI fixes to profile section.
Ratings and Reviews
If you’re being forced to use this locker system, you have all my sympathy. Parcel Pending has not worked from Day 1, and I frankly don’t have high hopes for the future. My delivery men and women and I have only experienced issues with this system. Lockers will not open in response to the computer. You say to yourself, “Ah, at least they give me a locker number, so I know where it’s supposed to be!” And then you realize the lockers aren’t even numbered. So you go to the office (who refuses to accept packages) and they have a key. So you go and you unlock lockers one by one manually based on where you think you hear the clicking sound of a locker that ~should~ be opening. Only there’s nothing in the locker. Because, naturally, it didn’t open at the time of delivery either. So now you have a package that is “delivered” in everyone’s system but has vanished into thin air. Congratulations! Now you get to call the company your purchased from and try to convince them that you still need what you purchased. Good luck winning that war! And if you do, you’ll only experience the same issues again. And again. And again. So you think you’ll be smart and leave delivery instructions! Problem solved? Wrong. Somehow all of your delivery instructions are overwritten by “Deliver To Locker” and the problem persists. This product/service REALLY needs to take a hard look at their system and come up with some solutions. Until then, STAY AWAY!!!!!
Not Family Friendly
We have a 4 bedroom apt & I cannot figure out why there is no way to add a family to this app by one unit. If I lived with roommates & we each wanted access to our own individual packages then I would understand multiple registered accounts but I am mom living with 2 18+ children & 2 18- children. One person usually gets mail for the day when they are out. This app is requesting separate accounts and now I have to either send my phone with my info with another person, have them log in/out of multiple accounts while getting packages, or go get my package while my daughter has to get hers.
This service should allow customers to use their service individually OR create one account with sub-names. Right now it's a PITA.
I'm sure the other reviews really are experiencing issues, but perhaps we have a different system since I've experienced nothing but easy access to my packages at any hour of day.
Previously, I would need to rush home after work in order to make it to the office before they closed to pick up my packages, but now I just go and grab it whenever. Being able to open the locker with my phone is fantastic, and the app is simple and easy to use overall.
Extremely convenient and haven't experienced any issues yet (been a little over a month and we get a package 1-3 times a week). Will update my review if anything changes.
With Family Sharing set up, up to six family members can use this app.