ParkDetroit 4+

When the new app first launched a couple weeks ago it was pretty buggy and I hated how you couldn’t input cards ahead of time or use AmEx cards. But I’m happy to see they have already made some great updates for the payment process and allowing for entering the zone directly without having to navigate the map. The favorites feature is nice too and eliminates a bunch of processing steps from the old app that would often bug out. I think the map navigator still needs some work in regards to immediately presenting your relative location instead of defaulting to the campus martius area. I would love to be able to park for more than 2 hours at a time during workdays/weekdays but maybe that’s out of the apps control (city bylaw’s or whatever).

Thank you for your review!!

Where to begin. The app is mediocre at best. Glitchy. Flashy but laggy. Seems to be more effort into a “clean” UI than actual functionality. More than half the time when trying to pay, an error message pops up stating “payment has not been processed” or “your ticket id cannot be processed.” It’s even more frustrating because the former app never had these issues. And the .15 cent service fee? Is this a joke? Why am I paying a service fee for PAID PARKING. I almost want to feel bad for the devs here, cus surely they called out these erroneous errors and frustrating bugs. But Detroit leadership ceases to surprise. Would be 1 star but the app has improved quite a bit since launch (which again, torts joke. You released a broken app and dozens of residents got parking tickets) 2 stars just because the app has made improvements upon launch. *update- thank you for the developer reply. It’s great to know y’all are staying actively involved. I will indeed reach out with suggestions for improving. But also, my detailed feedback should be enough for you to start an investigation to these bugs. Thank you.

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@flowbirdapp.com or 313-925-7860. Have a great week!

Bring back the old app/user interface PLEASE. I have tried to use this app multiple times and it literally tells me that it cannot connect to the internet. I am downtown, I have full LTE, my data is turned on, like yes I DEFINITELY have enough connection from my end! I was able to at least get through to the screen where you pick your “zone”. This is also a terrible experience. The old app was way better in that you simply typed in your zone, your license plate, and card and you were done. Now it takes forever (if it even loads - like I said, I’ve never been able to complete my transaction because it tells me I don’t have an internet connection. Thankfully my boyfriend got through somehow on his phone, but it still took a solid 5 minutes of sitting there waiting for it to load.) It’s honestly just a bizarre user experience where you have to find yourself on the map and then select the correct “$1” bubble on the map to pay. Seriously? Why make something so much more complicated than before. It’s literally parking. There’s no need for something so complex.

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If possible, we'd love to gather more information on the issues that you experienced. If possible, would you be able to reach out to us at support@flowbirdapp.com so that we can get some device details, as well as your wireless provider?