Ratings and Reviews
Once Customer Service Explained
I didn’t get the whole start and stop function for garages. I was so used to having to plug in the number of hours I thought I was going to be gone for. Customer service was quick to respond with a clear explanation and I was off and running. No more waisted time that I have paid for and never used just so I was safe in case the train was running late.
One star primarily for the tiny number of chargers they have in Southern California. The app won't give you a map of chargers unless you have a funded account - and I'm not sure it will then. I canceled my account after the charger I tried to use failed to work. That is on the owner of the charger, according to MobileNow, and not on them, but the app charged me even though I got no charge. Customer service refunded my money when I told them, which is good.
The map on their webpage has few details on their chargers and does not show whether they are occupied. If there is a map in the app I expect the same is true. Every other EVSE network I've used does much better.
Unfortunately there is one tourist destination in California where there are only 2 public EVSE chargers, both are on MobileNow, and at least one doesn't work.
Scam of an App
Disappointed in this app for many reasons. I parked in a one hour spot which cost $1.10. This app apparently is a subscription based app and you can’t adjust how much money you load. I was charged $20 with not much prompting that this would be the case. And they automatically charge you if you reach $0.00 - it’s not an option. The app needs a clear button in large print which states, “You will be charged $20 at this time. This is a subscription. Would you like to proceed?” You should also give your customers more choice and flexibility with their spending. Load different dollar amounts, option to not automatically refill subscription. I want my money back. Such a waste especially since Mobile Now isn’t that prominent where I’m from.
With Family Sharing set up, up to six family members can use this app.