Hale Hub 4+

I have not been able to get past the logo opening page of this app in months. My drs office says I need to go to the website and reset …. Reset what. I’ve been on the website and can’t find anything to reset , can’t even find where to reset password. Now they are going to online billing only and I have to rely on this app and website which are terrible to pay my bills and I don’t even get notifications when I have a payment due ! Incredibly frustrating

All of my health records are blank with the exception of my demographics. I cannot see appointments, care plan, billing history, lab results, etc. All blank. I know there is information in these fields because when I log into the portal on my computer I see it. As an individual who works in medical billing where we are constantly trying to improve the patient experience, this app needs major improvements. While I love my physician, I wish they were on Epic so I could use MyChart.

It is difficult to figure out how to message doctor. You would think you would go to messages but I could see nothing about sending a message. Finally went under appointments because it was the only way to think of communicate with doctor’s office as there is no way to call and speak with someone. In the appointments section it lets you choose the subject of your message. I was lucky to stumble upon it.