Pavilions Deals & Delivery 4+

You did it!

The old app was great. Then it was updated a year, maybe two ago and IMO was a complete disaster… I would redeem rewards and they weren’t honored. Clipped coupons weren’t honored. Clipping coupons went from easy to ridiculously difficult. The haptic feedback feature slowed the app so badly that clipping became a joke. But you kept working. I know I gave plenty of feedback and I’m sure others did too. For many months now the app is working great. The rapid coupon clipping works well and is a great feature. I can clip a coupon in the store and be reasonably sure it will be honored. Overall, the app is now better than Ralphs app.

Developer Response ,

We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback really matters to us. Please feel free to chat with us on the mobile app by visiting Need Help under the menu options or visiting the website using your mobile browser so we can further assist you.

No iPad View? Wow, time to shop somewhere else after 20 years.

Multiple family member have used the Pavilion’s Delivery & Pickup App, mostly on their iPads, every week if not a couple times a week for years. We all have iPhones, laptops and desktops, but nothing was more convenient that using the iPad. Who at a corporate level made this decision? Their superiors might want to assess their analytical skill set. I have this saying in business “what does it cost to loose a customer for life?” I’ll still go there in person sometimes, but you don’t alienate or make the customer experience difficult. Time for new management or new programmers. We rarely see such a miscalculation in the marketplace. Thank you for replying, but if the new App doesn’t rotate for an iPad we’ll be shopping somewhere else. I can work on one model, I have all three sizes, just one is all I ask :) Please forward this to management or the head programmers. Thank you for an additional reply. A way to appease your users that have issues with the rotation in not to discontinue the old App. Sonos (the famous speaker company) made a strategic mistake and caused loss of clients and users because they automatically removed their old App and bricked devices. They reintroduced that version until they properly programmed their current release. Please forward this suggestion.

Developer Response ,

We appreciate your feedback and apologize for any inconvenience. We strive to provide the best services possible to make your shopping easy and convenient. We have shared your feedback with our developers, thank you.

It's fun.

I like the extra savings I get. This grocery store is not the cheapest where I live. I only wish I got the app last year. I have a family of 5 and love to save money when I can. It's fun and super easy to use the app and then typing your cell number at the register. Make sure you pick and select what reward or food item you want before checking out. It's automatic from there. I'm still trying to learn it. Just discovered it last month. I think I should get an extra $5 reward for taking the time to write this....hahaha. I truly like this app :)👍👍